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About the Role
This role supports the Orthopedic MSK Digital Care Team, focusing on patient care coordination and progress monitoring within a remote work environment.
Responsibilities
- Oversee daily inbound calls, fax referrals, emails, and department tasks.
- Assist Care Managers with assigned tasks.
- Ensure patient progress towards desired outcomes through assessment and evaluation.
- Identify and resolve barriers to effective patient care.
- Improve the quality and completeness of documentation.
- Collaborate with patients, families, nurses, physicians, and team members to build consensus and resolve issues promptly.
- Document patient information clearly, completely, concisely, and in an organized manner.
- Monitor clinically low-risk cases.
- Advise Care Manager and/or Medical Director of new or concerning clinical issues.
- Institute necessary actions to promote quality and appropriate care.
- Accept referrals and identify patients who meet criteria for care management.
- Adhere to and support team members in exhibiting HOPCo’s values and mission.
- Assist with program planning, development, and evaluation.
- Perform related duties and other CIN duties as assigned.
Requirements
- Minimum three (3) years of certified nursing assistant or medical assistant experience is preferred.
- One-year experience in a medical business office, physician’s office, or hospital environment is preferred.
- Experience in value-based care / population health is preferred.
- Experience in orthopedics or musculoskeletal specialty is preferred.
- Knowledge of the health care field and orthopedics.
- Knowledge of policies and procedures concerning patient care.
- Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
- Knowledge of medical practices, terminology, and reimbursement policies.
- Knowledge of Microsoft Office applications.
- Ability to read, interpret, and apply policies and procedures.
- Ability to set priorities among multiple requests.
- Ability to interact with patients, medical and administrative staff, and case managers effectively.
- Ability to work in a fast-paced environment.
- Must have a designated workspace if working from home.
- Use of standard office equipment, including computers, copiers, printers, etc.
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching is required.
- Manual dexterity using a calculator and computer keyboard.
- HOPCo Mission, Vision, and Values must be read and signed.
Skills
- Follow-up with patients and responding to inquiries promptly.
- Professionalism when interacting with providers, patients, family members, and the public.
- Understanding patient education needs by effectively sharing information with patients and families.
- Problem-solving and time management.
- Evaluating the effectiveness of existing methods and procedures.
- Verbal and written communication.
Location
- 100% Remote
Work Type
- Remote
- Full-time
Experience Level
- 3+ years preferred
Education Level
- Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred.
About the Company
- HOPCo’s values and mission.