Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Venue Management @ BOUNCE Cromer role.

Rezi rewrites your resume against BOUNCE's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Venue Management @ BOUNCE Cromer posting at BOUNCE — free, in seconds.

About the Role

As an Assistant Venue Manager, you will be a key part of the leadership team, responsible for running the venue, driving performance, developing your team, and creating memorable customer experiences. You will have genuine ownership, real responsibility, and the opportunity to make a visible impact daily.

Responsibilities

Lead the Tribe: Support the Venue Manager to lead, coach and motivate a dynamic venue team.
Build a culture of teamwork, accountability, progression and fun.
Develop your team’s capability, confidence and performance through coaching and feedback.
Lead from the front and set the standard for customer experience, safety and performance.
Help create an environment where our young team members can thrive.
Own the Customer Experience: Create unforgettable experiences for every customer.
Lead your team to deliver world-class customer service.
Respond to customer feedback and turn opportunities into better experiences.
Ensure the venue is energetic, welcoming, clean and ready for action.
Drive Venue Performance: Support the Venue Manager to deliver key venue KPIs across sales, customer experience, safety, labour and COGS.
Identify opportunities to improve performance and commercial results.
Help manage labour effectively and ensure the right people are in the right place at the right time.
Use venue performance data to make informed decisions and drive continuous improvement.
Keep Things Safe & Running Smoothly: Maintain the highest standards of safety, compliance and risk management.
Ensure operational procedures and standards are followed consistently.
Identify and address operational risks before they become problems.
Keep the venue running smoothly, efficiently and to BOUNCE standards.
Step Up & Lead: Act as Venue Manager when required, taking ownership of the venue and team.
Make confident decisions in a fast-paced environment.
Lead through challenges and keep the team focused when things get busy.
Be a trusted partner to the Venue Manager and wider leadership team.

Requirements

Leadership experience in a fast-paced, customer-focused environment.
A genuine passion for coaching, developing and motivating people.
Experience leading teams, ideally including younger team members.
Strong commercial awareness and an understanding of sales, labour, cost control and operational performance.
A customer-first mindset and a passion for creating great experiences.
Confidence making decisions and taking ownership when things get busy.
Resilience, adaptability and a positive attitude.
A hands-on approach — you’re happiest leading from the floor, not the sidelines.
A natural ability to bring people together and create a strong team culture.
The energy to get people moving, make things happen and leave the place better than you found it.

Skills

Leadership
Coaching
Team Development
Customer Service
Performance Management
Commercial Acumen
Sales
Labour Management
Cost Control
Operational Performance
Decision Making
Adaptability
Resilience
Team Building

Location

Global

Work Type

Full-time

Experience Level

Management
Leadership

Salary/Compensations

Bonus Structure – Earn performance-based incentives on top of your salary.

Benefits

Career Progression & Growth – Access leadership development and personal growth programs.
Bonus Structure – Earn performance-based incentives.
Free BOUNCE Passes – For yourself, friends, and family.
BOUNCE Team Academy – Learn new tricks and skills.
Quarterly engagement surveys, Town Halls and recognition awards.
Extra Recharge Time – 8 additional BOUNCE Days Off (BDOs) plus paid birthday leave.
Work-Life Balance – Work only one weekend day per week and two public holidays a year.
Paid Parental Leave.
Recruitment Referral Incentives.
Café Discounts – 50% off for salaried team members.
Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources and professional support.

About the Company

BOUNCE is a leader in action-adventure entertainment, creating epic experiences that inspire movement, self-expression, and human connection.
With over 6.5 million customers annually, 3,000+ team members, and 50 venues globally, BOUNCE offers adrenaline playgrounds for all ages.
The company culture emphasizes growth, fun, and making an impact, guided by values of Unity, Accountability, Passion, and Keeping it Fresh.
BOUNCE is expanding, with a goal to reach 100 venues.