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About the Role

As a Customer Success Specialist, you'll drive adoption and value realization across Cisco Security solutions, leading to successful renewals and business growth. Using AI-driven insights and a deep understanding of customer environments, you'll tailor adoption strategies, build and execute Technical Adoption Plans (TAPs), and become a trusted advisor to customers and internal teams alike. You'll also serve as a bridge between customers and Cisco's product teams — surfacing feedback, driving usability improvements, and helping customers get the most from their security investments.

Responsibilities

Own adoption for a portfolio of mid-sized customers, managing multi-product deployments and using AI-powered analytics to guide engagement.
Build and drive TAPs aligned to customer goals, spotting adoption blockers, recommending accelerators, and partnering with CXMs.
Deliver technical enablement through tailored sessions, demos, and 1:many Expert Insight Series.
Run demo environments — configure and maintain test setups, troubleshoot issues, and showcase key features.
Maintain customer profiles, gathering operational insights and applying AI-driven recommendations to improve product use.
Follow up post-session to sustain adoption momentum, answer questions, and support strong CSAT outcomes.
Facilitate alignment workshops to review progress and drive expected customer outcomes.
Collaborate with your team for innovation and the best customer outcomes.
Partner across teams — Support, Sales, Engineering, Partners, and GTM — to resolve issues and uncover value-driving use cases.
Inform product development by sharing customer feedback and competitive observations, and working with Product teams on systemic challenges.
Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and industry trends.

Requirements

Familiarity with Secure Email solutions like Cisco Email Protection and Email Threat Defense, and a genuine enthusiasm for the space.
A firm technical background paired with strong customer-facing soft skills.
A hunger for innovation and a proactive, ownership mindset.
The ability to build trusted advisory relationships and influence technical decisions.
Bachelor's + 5 years related experience, or Master's + 3 years, or PhD + 0 years, or equivalent relevant work experience.
Professional-level certification (e.g., CCNP) or equivalent expected.
Substantive experience with one or more Email Security products
Experience with AWS and Azure management and VM deployment
Python scripting
Demonstrated AI tool usage in projects and automation
Bonus: Experience with Linux administration or other NIX OSes
Bonus: Experience with Web Security appliances or solutions (WSA)
Bonus: Experience with Cisco Secure Endpoint

Skills

Secure Email solutions
Cisco Email Protection
Email Threat Defense
Technical Adoption Plans (TAPs)
AI-driven insights
Customer environments
Adoption strategies
Relationship-building
Technical enablement
Demo environments
Customer profiles
AWS management
Azure management
VM deployment
Python scripting
AI tool usage
Linux administration
Web Security appliances
Cisco Secure Endpoint

Location

U.S.
Canada
New York City Metro Area
Non-Metro New York state
Washington state

Work Type

Full-time

Experience Level

5 years related experience (Bachelor's)
3 years related experience (Master's)
0 years related experience (PhD)
Equivalent relevant work experience

Education Level

Bachelor's Degree
Master's Degree
PhD
Professional-level certification (e.g., CCNP)

Salary/Compensations

$98,200.00 - $130,900.00 (U.S. and/or Canada)
$122,000.00 - $177,800.00 (New York City Metro Area)
$110,100.00 - $160,400.00 (Non-Metro New York state & Washington state)

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested for critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)
Grants of Cisco restricted stock units

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Equal Opportunity

Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $98,200.00 to $130,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.