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About the Role
Project Expedition is seeking a Travel Planning Specialist to create custom itineraries and quotes for travel advisors and their clients. This role involves designing, quoting, selling, and supporting custom experiences for a global clientele, working on both individual tours and large group programs.
Responsibilities
- Communicate with travel advisors through email and phone using our internal ticketing system
- Deliver prompt, friendly, and professional service
- Work with tour operators around the world to build custom and group itineraries
- Create tailored proposals and quotes based on each group’s needs
- Manage requests ranging from single custom tours to multi day group programs
- Troubleshoot issues in real time when needed
- Suggest creative ideas and unique experiences to enhance trips
- Build and maintain tour content, pricing, and logistics for group excursions and custom programs
- Coordinate capacities, schedules, and operational details with vendors
- Keep advisors and operators updated on itinerary or schedule changes
- Support advisors and group leaders with questions and bookings
- Monitor penalty schedules, cost confirmations, agreements, and deadlines
- Review guest feedback and share insights to improve future programs
Requirements
- Proficient in Microsoft Word, Excel, power point
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize and problem solve in a fast past environment
- Ability to manage changing priorities and meet deadlines
- Strong interpersonal and customer service skills
- Strong analytical capabilities with a high level of attention to detail
- Works well independently and as part of a team
- Fluent in written and spoken English
- Employees must be based in the United States
- Not suitable for digital nomads
- Thrives without a lot of structure
- Works independently
- Responds well to change and a fluid working environment
- Always tries to find a better way of doing things
Skills
- Travel planning
- Itinerary creation
- Quoting
- Customer service
- Problem solving
- Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Analytical skills
- Attention to detail
- Teamwork
- Independent work
Location
- Remote (US-based, excluding California and New York)
Work Type
- Remote
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Annual company bonus (up to $3,000, deferred eligibility)
- 15 days of leave (increases to 20 days at 2 years tenure)
- Company Healthcare Plan ($10,500 contribution, 2 plans fully covered)
- 401K company plan
- $500 annual work from home budget
- $250 annual training budget
- TSA Precheck (worth $80)
- $750 annual Project Expedition tour credits
- Employee discounts on tours and activities
About the Company
- Project Expedition is a fast-growing travel startup.
- We expect that this role will evolve over time.
- You will have the chance to make a direct impact on a growing company.
- You will have the opportunity to shape and influence your career path.