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About the Role
At Enbridge, we work together to safely deliver the energy people rely on while continuously improving the experience of our customers and employees. As an Advisor, Policy and Procedures, you will help shape, implement, and sustain policies and processes that support the contract rate market and the delivery of harmonized services. This is an opportunity to collaborate across the organization, influence meaningful improvements, expand your expertise, and contribute to work that positively impacts the communities we serve.
Responsibilities
- Develop, implement, and sustain policies and processes that support contract rate customers and harmonized services.
- Partner with account managers and cross-functional stakeholders to identify opportunities for continuous improvement.
- Connect engineering, operations, and sales teams to promote consistent interpretation and application of policies and procedures.
- Lead policy sustainment activities, information sessions, and the development of supporting procedures and training materials.
- Coordinate customer and employee communications, including newsletters, meeting materials, publication schedules, and assigned website content.
- Monitor regulatory developments and serve as a key resource for policy- and process-related questions.
- Investigate and help resolve technical and/or operational issues that arise from time-to-time due to changes in policies and procedures by working with teams across operations, engineering, construction, and capacity planning.
Requirements
- Post-secondary education or an equivalent combination of education and experience.
- At least four years of relevant work experience.
- Strong communication, interpersonal, and relationship-building skills.
- Ability to work effectively across diverse teams.
- Demonstrated experience implementing process improvements and supporting organizational change.
- Sound analytical and critical-thinking skills to investigate issues, evaluate information, and recommend practical solutions.
- Proficiency with Microsoft Excel, PowerPoint, and Word.
- Working experience using Power BI and Copilot.
- Experience supporting contract customers or working within a utility or government environment is considered an asset.
- Experience in gas management services, gas supply, capacity planning, policy and procedure development, or project management is an asset.
- A project management professional designation would also be an advantage.
- Final candidates may be required to undergo a security screening, including a criminal records check.
Skills
- Communication
- Interpersonal skills
- Relationship-building
- Analytical skills
- Critical-thinking
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Power BI
- Copilot
Location
- Ontario
Work Type
- Regular-Full time
- Hybrid
Experience Level
- 4+ years of relevant work experience
Education Level
- Post-secondary education or equivalent combination of education and experience
Salary/Compensations
- CAD 81,090 - 100,000
Benefits
- Flexible benefits program (health, dental, insurance, disability)
- Paid parenthood leave (up to 20 weeks for birth-giving parents, up to 12 weeks for other eligible parents)
- Retirement savings plans with company stock option
- Paid time off/vacation/sick days
- Paid personal days off
- Paid holidays
- Employee and Family Assistance Program
- Wellness Program
- Enbridge’s FlexWork (hybrid work model) with options for remote work, compressed work week, or flexible start/end times
About the Company
- Enbridge is dedicated to its core value of Inclusion.
- To learn more about us, visit www.enbridge.com
Equal Opportunity
- Enbridge is proud to be an Equal Opportunity Employer.
- We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.
- Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.