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About the Role

The Senior Human Resources Manager assists the Director of Human Resources with various HR functions, including filling hourly positions, ensuring accurate paperwork, enforcing company policies, and supporting benefits and workmen's compensation.

Responsibilities

Administer insurance benefits, calculate billing totals, explain benefits, assist with enrollment forms, and answer questions.
Compile and distribute review lists to departments.
Compile, copy, and distribute Turnover Reports.
Enter payroll information, including wage changes.
Conduct prescreening interviews.
Respond to unemployment claims and maintain an unemployment logbook.
Maintain logbooks for new hires, terminations, transfers, and promotions.
Audit payroll reports for benefit eligibility.
Compile wage surveys.
Monitor and maintain the Leave of Absence log.
Monitor Workman’s Compensation claims and complete necessary reports.
Answer questions regarding the 401K Plan, vacation, and benefits.
Maintain the complimentary room night log and process employee requests.
Prepare and place recruitment advertising.
Process paperwork for terminating employees.
Maintain the advertising logbook.
Become a certified trainer in all Human Resources training modules.
Ensure compliance with all HR and related Loss Prevention SOPs.
Participate in the Highgate Hotel Enrichment Committee.
Schedule Highgate Hotel Orientation.
Assist in Highgate Hotel Orientation, including explaining benefits and conducting property tours.
Write articles and take pictures for the property newsletter.
Assist with special projects and plan employee events.
Coordinate the Travel Reduction Program, write the Travel Reduction Plan, and conduct yearly transportation surveys.
Maintain the First Aid log.
Perform other duties as requested by management.

Requirements

At least 5 years of progressive Human Resources experience in a hotel or related industry required.
Previous supervisory responsibility preferred.
College coursework in a related field helpful.
High school diploma or equivalent required.
Long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Skills

Human Resources
Hotel Industry
Supervisory Skills
Communication Skills
Multitasking
Problem-Solving
Attention to Detail
Customer Service

Location

New York, NY

Work Type

Full-time

Experience Level

Senior
5+ years

Education Level

High school diploma or equivalent required
College coursework in related field helpful

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave
Paid personal leave
Paid medical leave
Paid military leave

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.