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About the Role
This administrative role supports Canada Retirement clients and the Plan Administration Support team. It requires keen attention to detail, adaptability to changing priorities, and strong communication, time management, and organizational skills.
Responsibilities
- Process urgent and complex retirement plan transactions.
- Manage shared email inboxes with accuracy and efficiency.
- Request specialized reporting to support team members.
- Learn and execute various tasks to support high-volume periods.
- Provide high-quality service through accurate and timely request fulfillment.
- Identify opportunities for efficiency in internal processes.
Requirements
- Relevant experience in a fast-paced customer-centric environment.
- Confidence and professionalism in interactions with internal and external customers.
- Ability to multi-task and respond quickly to changing priorities.
- Exceptional time management skills.
- Keen attention to detail, demonstrated by accurate fulfillment and proactive questioning.
- Ability to anticipate needs and proactively consider impacts.
Skills
- Bilingualism (English and French) is an asset.
- Proficiency in Microsoft Excel and Word.
- Exceptional problem-solving skills.
- Exceptional organizational skills.
- Strong team player.
- Ability to anticipate needs and proactively consider impacts.
Location
- CAN, Ontario, Toronto, 200 Bloor Street East
Work Type
- Hybrid
Experience Level
- Relevant experience in a fast-paced customer-centric environment
Salary/Compensations
- $43,125.00 CAD - $71,875.00 CAD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Learn more at https://www.manulife.com/en/about/our-story.html.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We embrace diversity and strive to attract, develop and retain a workforce as diverse as the customers we serve.
- We foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.