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About the Role
We are looking for an Administration Support Associate to process incoming applications, manage accounting and billing adjustments, handle policy updates, and correspond with clients regarding policy inquiries.
Responsibilities
- Processing of incoming applications for insurance and assessing underwriting requirements.
- Manage all accounting and/or billing adjustments and process premium refunds and charges.
- Handle all policy and client updates.
- Correspond directly with Plan Sponsors, clients and advisors via email / telephone in regards to policy inquiries and follow ups, terminations.
- Assist Team members with special projects.
Requirements
- Industry courses (LOMA)
- 5 years life and health and insurance administration
- Administration experience
- Mainframe and web application
- Microsoft Office
- Superior customer service skills
- Attention to detail, high degree of organization
- Ability to multi-task, work under pressure and meet deadlines
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life
Skills
- Mainframe and web application
- Microsoft Office
- Customer service
- Organization
- Multi-tasking
- Working under pressure
- Meeting deadlines
Location
- Toronto
Work Type
- Temporary
- Full Time
- Hybrid
Experience Level
- 5 years
Education Level
- Industry courses (LOMA)
Salary/Compensations
- $45,500 - $61,600
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.