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About the Role
Lead a dynamic team, recruit and train top talent, and deliver exceptional customer experiences. Set the gold standard for others to aspire to and cultivate a vibrant, optimistic, and rewarding culture. RGMs work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half.
Responsibilities
- Recruit, onboard, and conduct orientations for top Team Members and Shift Leads.
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers.
- Oversee the execution of all training and development initiatives.
- Recognize and reward outstanding Team Member performance regularly.
- Foster a culture of equity, inclusion, and belonging.
- Address and resolve conflicts promptly, maintaining a positive work environment.
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
- Strategically schedule staff to optimize customer service.
- Coach the management team on the CHAMPS standards.
- Lead product rollout meetings to ensure successful implementation.
- Analyze the restaurant’s financial performance.
- Manage the budget.
- Develop strategies to maximize profitability without compromising the customer experience.
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.
Requirements
- 5 years in restaurant or retail management with a strong track record in people management.
- Proven ability to improve performance based on P&L analysis.
- Proficient with digital tools and platforms.
- Exceptional communication skills, including written, verbal, and interpersonal.
- Solid understanding of restaurant maintenance programs.
- Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
- Experienced in recognizing and motivating teams, with a successful track record in people development.
- Skilled in recruiting top talent and training both high and under-performing employees.
- Adaptable to change and experienced in supporting change management.
- Adheres to corporate policies and Occupational Health and Food Safety standards.
Skills
- People management
- P&L analysis
- Digital tools proficiency
- Communication (written, verbal, interpersonal)
- Restaurant maintenance
- Team motivation
- Talent recruiting
- Employee training
- Change management
Work Type
- Full-time
Experience Level
- Management
Salary/Compensations
- $23 per hour - $28 per hour
Benefits
- Competitive pay
- Bonus potential
- Scholarship programs for continuing education
- Career advancement and professional development
- Free meals