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About the Role
The Client Engagement Manager is responsible for managing day-to-day client relationships and leading the successful execution of medical communications programs across assigned accounts and projects. This role serves as a key liaison between clients and internal teams, ensuring initiatives are strategically aligned, delivered on time and within budget, and meet the highest standards of quality and compliance.
Responsibilities
- Serve as the primary day-to-day client contact for assigned accounts and projects, delivering consistently high levels of client service.
- Lead execution of medical communications programs from initiation through completion, ensuring delivery to scope, timeline, budget, and quality standards.
- Lead regular client status meetings, preparing agendas, status updates, and meeting recaps with timely follow-up.
- Collaborate closely with Creative, Editorial, Digital, and Project teams to manage day-to-day execution.
- Review deliverables to ensure alignment to client objectives and feedback, as well as compliance with regulatory guidance and client processes.
- Manage project and account financials, including budget tracking, invoicing, reconciliations, and identification of scope changes.
- Develop and manage change orders and support proposal and SOW development as needed.
- Ensure adherence to agency and client SOPs, compliance requirements, and industry regulations.
- Supervise and support the medical/regulatory/legal (MLR) review process, including document submission systems.
- Participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed.
- Coach and support junior team members by providing guidance, feedback, and workload prioritization.
- Contribute to organic growth through identification of new opportunities and support of business development efforts.
Requirements
- Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred).
- Advanced degree a plus.
- 4-6+ years of experience in medical communications, medical education, pharma marketing, or related fields.
- Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
- Financial acumen including forecasting, SOW development, and profitability management.
- Strong client communication and relationship management skills.
- Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment.
- Strong attention to detail with commitment to quality, accuracy, and compliance.
- Ability to collaborate effectively with cross-functional teams.
- High attention to detail with commitment to quality and compliance.
- Proficiency with Microsoft Office and project management systems.
- Familiarity with document submission systems (e.g., Veeva PromoMats) preferred.
Skills
- Client communication
- Relationship management
- Organizational skills
- Time-management skills
- Attention to detail
- Quality assurance
- Compliance
- Collaboration
- Microsoft Office proficiency
- Project management systems proficiency
- Veeva PromoMats familiarity
Location
- Home-based within the US or Canada
- Hybrid based (Toronto, San Francisco, Boston, or Yardley, PA)
Work Type
- Home-based
- Hybrid
Experience Level
- 4-6+ years
Education Level
- Bachelor's degree
- Advanced degree
About the Company
- Red Nucleus is a global Medical Communications company.
- Our purpose is advancing knowledge to improve lives.
- We are the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.
- Our global team is composed of nearly 800 full-time employees.
- Our culture is about meaningful work, a true sense of community and fun.
- We have been Internationally recognized as a “Great Place to Work".
Equal Opportunity
- Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.
- We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.