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About the Role

Oversee all assigned case management programs and Home Delivered Meals programs serving homebound elderly in the community. Responsible for the day-to-day administration and operation of case management programs, overseeing meals delivery operations, ensuring quality services to the elderly, and meeting contractual obligations to funding sources.

Responsibilities

• Manage the overall proper required operations of programs day by day.
• Ensure proper and timely reporting as per funding and agency requirements.
• Plan and strategize program’s core function and coordinates continuous quality improvement of services.
• Establish partnerships and linkages to agencies and resources in the community.
• Ensure client satisfaction measurements are in place.
• Ensure fiscal accountability of programs for homebound elderly.
• Provide leadership to programs’ staff to assure the timely planning and implementation of quality services to clients including client assessments, service plans and screening/referrals that meet the needs of older adults.
• Provide ongoing supervision of programs’ staff through regular individual supervisory meetings, group supervision and case reviews.
• Ensure programs and staff adherence to agency and funding source requirements.
• Provide direct services to clients in case review and crisis intervention when necessary.
• Ensure that referrals and follow ups are made to appropriate internal and external services as required to meet the consumers’/families’ needs, especially, with older adults with functional impairments helping them gain access to appropriate services to maintain their safety, health, and quality of life.
• Participate in the resolution of consumers’ complaints/ grievances.
• Initiate and implement Continuous Quality Improvement process as well as Strategic planning for case management programs.
• Maintain working relationships with other service providers in the community and represent the program and agency at meetings when requested.
• Responsible for overseeing and maintaining funding source software systems at programs according to NYC Aging.
• Develop and maintain a quality assurance plan according to the policies of the funding source and agency.
• Hiring, training, and evaluating staff, in accordance with agency guidelines.
• Work with and advocate to the elected officials according to funding source and agency policies for the needs of the elderly and to assist the program to meet these needs.
• Attend funding source and agency meetings, training and workshops as needed or required.

Requirements

• Minimum 5 years’ experience working with the elderly.
• At least 5 years supervisory or administrative experience.
• Ability to travel throughout the five boroughs as needed.

Skills

• Knowledge of clinical work practice and older adult issues.
• Excellent communication and interpersonal skills.
• Proficient in computer software applications, specifically Microsoft Office and Outlook

Location

• Five boroughs

Work Type

• Full-time

Experience Level

• 5 years supervisory or administrative experience
• 5 years experience working with the elderly

Education Level

• Master’s in social work or Mental Health Counseling
• Master degree in Psychology
• Licensed in the field of practice (LCSW, LMSW, LMHC) preferred

Benefits

• Competitive salaries
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits

About the Company

• For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
• Through the Benson Ridge and the Southwest Queens Senior Case Management Programs, case management and the homecare services are offered to the homebound elderly.
• The services include offering care management plans, assessments for the homecare, connections with the Home Delivered Meals and Friendly Visiting.
• The goal of the Case Management Program is to provide vital support services to keep frail seniors living safely in their homes and communities.
• Home Delivered Meals Program provides meals to the homebound elderly residing in Queens.
• The program provides one hot meal and one cold pack to clients to improve the quality of their lives.
• Meals include Kosher, non-Kosher, Halal, Caribbean, Korean, Chinese, South Asian, and Mediterranean cuisines.

Equal Opportunity

• EOE/AA