Intake Coordinator - Full Time; 1222-220-N
Catholic Charities Brooklyn and Queens · NY, US
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About the Role
The Intake Coordinator provides a comprehensive review of Case Management services and screens potential older adult callers for eligibility. If eligible, the intake worker inputs critical information to initiate the intake process and case enrollment in the NYC Aging database after obtaining caller consent. The Intake Coordinator must also communicate case management services to community callers.
Responsibilities
- Perform intake activities, including assessing eligibility, preliminary evaluation of the presenting problem, initiating services as needed, and providing information and referral services.
- Maintain a current resource book of available providers and community resources for callers.
- Provide callers with information on entitlements and community-based programs and resources.
- Provide emergency coverage for Home Delivered Meal clients when the client fails to answer the door, when needed.
- Maintain up-to-date case notes, waiting lists for clients, and timely submission of monthly statistics and reports as required by the agency and the funding source.
- Attend trainings, including yearly training hours required by NYC Aging and other agency trainings/meetings.
- Utilize the Vive data system for client information and screen for benefits with UNIFORM system.
Requirements
- Must be able to travel to conferences and other locations for trainings and meetings as needed.
Skills
- Good verbal and written command of the English Language.
- Proficient in computer software applications, Excel, and Microsoft Office.
- Ability to lift up to 10lbs.
Location
- Brooklyn
- Queens
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor’s Degree in Human Services or related services from an accredited college or university.
Benefits
- Competitive salaries
- Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
- Medical
- Dental
- Vision
- Retirement Savings with Agency Match
- Transit
- Flexible Spending Account
- Life insurance
- Public Loan Forgiveness Qualified Employer
- Training Series and other additional voluntary benefits.
About the Company
- For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens.
- Currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
- Through the Benson Ridge and the Southwest Queens Senior Case Management Programs, case management and the homecare services are offered to the homebound elderly.
- The services include offering care management plans, assessments for the homecare, connections with the Home Delivered Meals and Friendly Visiting.
- The goal of the Case Management Program is to provide vital support services to keep frail seniors living safely in their homes and communities.
Equal Opportunity
- EOE/AA