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About the Role

The Intake/Referral Coordinator manages new patient data, database maintenance, and assists the clinical administration team. This role is the first point of contact for new patients, responsible for delivering an exceptional service experience and building patient relationships.

Responsibilities

Manage day-to-day needs and data entry for new patient data or chart coordination.
Maintain database.
Assist the clinical administration team with requirements or needs.
Provide an exceptional patient service experience, setting treatment expectations, assisting with appointments, and de-escalating patient concerns.
Book, confirm, reschedule, and cancel all new patient appointments with Physicians.
Complete patient-related booking tasks received from clinical teams.
Answer patient questions regarding appointment policies and testing information.
Communicate appointment details via email or phone.
Keep EMR records up to date by uploading and filing patient files and test results.
Maintain patient confidentiality.

Requirements

Successful completion of a post-secondary certificate or diploma in Medical Administration or a related field.
2-3 years of working experience in an administrative role, preferably in the healthcare or medical clinic field.
Minimum of 2 years of experience working as an office assistant, preferably in a busy medical office environment booking patient appointments.

Skills

Knowledge of medical terminology is an asset.
Exposure to in-house medical software / CRM / Databases.
Proficient in Microsoft Office Suite including Word, Excel and Outlook.
Background using ACCURO or other Electronic Medical Record system.
Customer service orientation.
High degree of accuracy and strong attention to detail.

Location

Onsite

Work Type

Full Time
Contract

Experience Level

2-3 years

Education Level

Post-secondary certificate or diploma in Medical Administration or related field

Salary/Compensations

$40,000/year

Benefits

Access to Group Health Benefits on first day of employment

About the Company

Hannam Fertility Centre is committed to providing a barrier-free work environment.
HFC strives to ensure that its employment practices are free from direct and indirect discrimination.
HFC will ensure the full participation and advancement of members of historically disadvantaged groups.
Hannam Fertility Centre does not use Artificial Intelligence for the purpose of assessing applicants and screening of applicants.
We offer a welcoming and spacious work environment.
An opportunity to both contribute to societal well-being and make a true difference in the lives of our patients.

Equal Opportunity

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code.
HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).
HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.