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About the Role
As the first point of contact for patients, you will ensure a welcoming and efficient experience, serving as the primary greeter and communicator in their preferred language. Your ability to listen and set a positive tone is crucial for patient satisfaction and the overall success of their visit.
Responsibilities
- Greet every patient by name, check them in and check them out
- Schedule appointments and help patients with referrals
- Answer calls routed from our call center; repeat back what the patient needs before you act
- Verify insurance, scan and fax documents, keep the chart accurate
- Stay calm and helpful when a patient is frustrated, and bring in a teammate or manager when it will get a better result
- Between patients, ask the team what you can take off their plate
Requirements
- 1+ year at a front desk, ideally in a medical office
- High school diploma or equivalent
Skills
- Fluent Spanish
- Fluent English
- eClinicalWorks experience is a plus
Location
- 774 Broadway, Brooklyn 11206
- 496 DeKalb Ave, Brooklyn
Work Type
- Full time
- No nights
- No Sundays
Experience Level
- Based on experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $21 to $24 per hour
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Paid sick time
- Paid holidays
- Paid training on eClinicalWorks
About the Company
- Tru Medical is an award-winning adult primary care practice serving East Williamsburg and Clinton Hill in Brooklyn.
- We are a NYS-accredited Patient-Centered Medical Home, a multi-year insurance quality award winner, and our patients rate us 4.87 stars.
- Our providers offer primary care, women's health, chronic care for diabetes and hypertension, ultrasound, walk-in visits and telemedicine.
- Our mission is Quality Affordable Care for All.
- We are small enough that providers and managers know your name, and we are growing, so people who live our values move up.