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About the Role
The Housekeeping Manager oversees daily housekeeping operations to ensure a clean, safe, and welcoming environment. This role involves managing staff, coordinating schedules, maintaining cleanliness standards, developing procedures, monitoring inventory, and ensuring compliance with health and safety regulations. Collaboration with other departments is key to guest satisfaction and operational efficiency, ultimately enhancing the guest experience.
Responsibilities
- Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
- Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
- Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
- Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
- Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
- Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
- Prepare reports on housekeeping operations, staffing, and budget management for senior management review.
Requirements
- High school diploma or equivalent.
- Minimum of 3 years of experience in housekeeping or hospitality management.
- At least 1 year of experience in a supervisory role.
- Strong knowledge of cleaning techniques, chemicals, and equipment.
- Ability to manage and motivate a diverse team effectively.
- Excellent organizational and communication skills.
- Associate’s or Bachelor’s degree in Hospitality Management or related field.
- Experience working in a hotel, resort, or large hospitality environment.
- Certification in housekeeping management or related professional training.
- Proficiency with housekeeping management software and inventory control systems.
- Knowledge of OSHA and other relevant health and safety regulations.
Skills
- Leadership
- Interpersonal skills
- Organizational skills
- Communication skills
- Problem-solving abilities
- Knowledge of cleaning techniques
- Knowledge of safety regulations
Experience Level
- Minimum of 3 years of experience in housekeeping or hospitality management
- At least 1 year in a supervisory role
Education Level
- High school diploma or equivalent
- Associate’s or Bachelor’s degree in Hospitality Management or related field
About the Company
- Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers.
- We want our team members to find their MORE.
- Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.
- Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.
Equal Opportunity
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.