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About the Role

The Guest Services Ambassador (GSA) is the primary point of contact for guests, ensuring an excellent guest experience through efficient front desk operations and support across all core hotel functions. This role is critical for maintaining guest satisfaction and supporting the hotel's operational efficiency.

Responsibilities

Provide an excellent guest experience by greeting guests warmly and offering assistance.
Determine guest satisfaction through regular check-ins and manage guest conflict calmly.
Coordinate front desk operations including check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently.
Ensure building and occupant safety, contacting emergency services when necessary.
Respond effectively and according to procedure in emergency situations.
Inspect studios and public spaces daily according to company and brand standards.
Ensure accurate adherence to all policies and procedures.
Document work activity using the appropriate log.
Execute the lead management process and complete sales and marketing objectives.
Review studio inventory daily to maximize revenue and follow revenue management guidelines.
Sell ancillary offerings to accommodate guest needs and maximize revenue.
Perform laundry duties, including sorting, washing, drying, and folding company linen and terry.
Perform general cleaning and maintenance of laundry facilities.
Cross-train on duties of all non-management staff and perform those duties as needed.

Requirements

Must have effective communication with staff and guests.
Must have effective conflict management skills.
Must have effective negotiation and sales skills.
Ability to read, comprehend, and follow written procedures.
Ability to respond calmly in situations of conflict and stress.
Ability to adapt to changes in daily work.
Ability to problem-solve in a timely manner.
GSAs are required to stay on-site for their entire shift until relieved.

Skills

Communication
Conflict management
Negotiation
Sales
Adaptability
Problem-solving

Location

On-site

Work Type

Full-time

Experience Level

Entry Level

Benefits

Paid 30-minute meal break

About the Company

Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces.

Equal Opportunity

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.