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About the Role
At Courtyard, we are passionate about better serving the needs of travelers everywhere. We are looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
Responsibilities
- Respond promptly to guest requests and those from other departments.
- Identify and report maintenance issues in public areas or guest rooms.
- Post caution signs.
- Contact other departments for urgent repairs.
- Deliver guest requests and set up furniture in guest rooms.
- Remove items from hallways, including debris, room service trays, newspapers, linens, and trash.
- Clean, maintain, and store cleaning equipment.
- Follow all company and safety/security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guest service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines for defects.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down a ladder.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to move through narrow, confined, or elevated spaces.
- Ability to move up and down a ladder.
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Skills
- Maintenance
- Guest Service
- Communication
- Teamwork
- Problem-Solving
- Attention to Detail
About the Company
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- In joining Courtyard, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.