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About the Role
OneTrust is seeking a Senior Quantitative UX Researcher to join their expanded UX Research team. This role will be responsible for defining how user experience is measured across the platform, ensuring data validity, and delivering analysis to inform roadmap decisions. You will build survey and behavioral measurement tools, partner with designers and mixed methods researchers, and ensure findings are both scalable and insightful.
Responsibilities
- Design and run quantitative studies: benchmarking, segmentation, driver analysis, prioritization research, unmoderated testing at scale, longitudinal tracking.
- Apply appropriate statistical methods and clearly state when data cannot support a conclusion.
- Contribute quantitative evidence to reports and planning inputs.
- Use storytelling methods to present data to product teams, UX, and R&D leadership.
- Contribute to and evolve the metric and continuous customer sentiment approach: sampling, instrument design, coding taxonomy, reporting cadence, and reconciliation between raw data and BI reporting.
- Integrate behavioral telemetry, survey data, and business signals (adoption, churn reasons, support volume) into a coherent view of experience health.
- Audit existing instrumentation and survey coding for validity, framing findings as evidence-based rather than initiatives.
- Diagnose the difference between real behavior change and measurement artifacts, and build checks to prevent future issues.
- Coach teams on their use of quantitative data.
- Review others' quantitative work against a consistent standard.
Requirements
- 6+ years in quantitative or mixed-methods UX research, market research, or product analytics, including work on complex B2B or enterprise software.
- Deep survey methodology: sampling and its limits, questionnaire and scale construction, non-response and self-selection bias, longitudinal design.
- Practical statistical fluency: significance testing, regression, segmentation and clustering, factor analysis, and the judgment to choose the simplest method that answers the question.
- Working proficiency in SQL plus R or Python for analysis.
- Hands-on experience with product analytics platforms (Pendo, Amplitude, Mixpanel, Heap, or similar), including defining and auditing instrumentation.
- Experience with BI and warehouse environments (Power BI, Tableau, or Looker; Snowflake or equivalent).
- A track record of metrics defined that were adopted and used in decisions.
- Ability to state limitations clearly and hold a position under challenge.
Skills
- Quantitative UX research
- Mixed-methods UX research
- Market research
- Product analytics
- Survey methodology
- Statistical methods
- SQL
- R
- Python
- Product analytics platforms
- BI tools
- Warehouse environments
- Storytelling with data
- UX benchmarking
Location
- Remote
- Hybrid
Work Type
- Office-first culture
- Three days a week in office
Experience Level
- Senior
Education Level
- Graduate training in a quantitative social science, HCI, statistics, or a related field (Preferred)
Salary/Compensations
- $116,475—$174,713 USD
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
About the Company
- OneTrust's mission is to enable innovation through the responsible use of data and AI.
- OneTrust developed the first technology platform for responsible data use in 2016.
- OneTrust is redefining responsible innovation with the AI‑Ready Governance Platform™.
- The platform unifies regulatory intelligence, automation, and connected governance workflows.
- Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Equal Opportunity
- OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.