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About the Role
As a Sales Advisor, you will provide excellent customer service, guide customers, actively sell products, and offer support. You will utilize fashion and product knowledge to enhance the customer experience, manage garment replenishment and care, maintain store presentation, and contribute to a clean sales floor and back of house, collaborating with the team to deliver exceptional service.
Responsibilities
- Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience.
- Engage customers in conversations to provide excellent service.
- Guide customers through fashion trends, stories, and products.
- Effectively promote and sell products to customers.
- Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively during all customer interactions.
- Support commercial or operational actions to reach sales targets.
- Keep up-to-date with the fashion scene, trends, styles, brands, products, competitors, and influencers.
- Use product and fashion knowledge to share relevant information with customers.
- Retain and share service, fashion, and store operations knowledge and skills with colleagues.
- Follow all procedures, routines, and legal requirements.
- Give and receive feedback with colleagues for learning and development.
- Participate in relevant onboarding, introduction processes, and training courses.
- Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Contribute to a clean and tidy sales floor and back of house.
- Support garment presentation, execution, and maintain attractive merchandise displays.
- Ensure good stock levels with replenishment routines on the sales floor.
- Uphold and follow best practices for any in-store OMNI Services and in-store tech services/tools.
- Support with opening and closing of the store.
- Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Requirements
- Passionate about fashion.
- Motivated by giving customers a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
- Enjoy working in a collaborative and dynamic environment.
- Sales experience working in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or other service-related industries.
Skills
- Customer service
- Sales
- Fashion knowledge
- Product knowledge
- Communication
- Teamwork
- Visual merchandising
- Stock management
- Retail operations
Location
- In-store
Work Type
- Hourly
- Non-Exempt
Experience Level
- Sales experience
- Customer service experience
Salary/Compensations
- $17.50 per hour
Benefits
- Staff discount card usable on all H&M Group brands in stores and online.
- H&M Incentive Program – HIP.
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off.
- Community day to serve your local community.
About the Company
- H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
- Our business idea is fashion & quality at the best price in a sustainable way.
- We are a values-driven organization, guided by our 7 unique values.
- We are an inclusive company where you're encouraged to be yourself at work.
- We believe in supporting your overall wellbeing.
Equal Opportunity
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We are committed to providing reasonable accommodations for applicants with disabilities.
- H&M Group is determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization.
- All diversity dimensions are considered in our recruitment process.
- We strive to have a fair and equal process.