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About the Role
Serenity is seeking a Member Sales Associate to inform clients, build confidence in their decisions, and drive results. This high-touch, relationship-driven role requires a consultative approach and focuses on client support and progress.
Responsibilities
- Guide clients through available options with clarity and patience, encouraging them to take the next step.
- Listen carefully, ask pertinent questions, and accurately document client information.
- Work towards individual KPIs and contribute to team performance goals.
- Handle objections and hesitations with composure, redirecting towards solutions.
- Coordinate handoffs between internal teams to ensure a seamless client experience.
- Follow up with clients to maintain momentum and ensure all details are addressed.
Requirements
- 2+ years of full-time, high-quality customer-facing experience in hospitality, retail, concierge, sales-adjacent, or premium service environments.
- Proven track record of hitting goals or performance targets.
- Ability to build trust quickly and establish comfort with clients.
- Resilience in handling rejection and learning from it.
- Strong active listening skills.
- Capacity to manage a high volume of interactions without compromising quality.
- Some leadership experience or a desire to grow into a leadership role.
Skills
- Consultative approach
- Active listening
- Sales
- Customer service
- Relationship building
- Goal-oriented
- Problem-solving
- Communication
Location
- On-site
Work Type
- Full-Time
- Condensed work week (three 13-hour shifts)
Experience Level
- 2+ years
Salary/Compensations
- Competitive pay
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after year one
- 10 paid holidays
- Significant growth and promotion potential
About the Company
- Serenity delivers advanced, evidence-based solutions for clients seeking better outcomes.
- Client-facing teams are central to the client experience.
- The company invests in high-performing, client-focused individuals.
Equal Opportunity
- Serenity is an Equal Opportunity Employer.
- Employment is contingent upon successful completion of a background check and drug screening.