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About the Role
The Technical Success Manager (TSM) role is a senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business.
Responsibilities
- Serve as a trusted technical advisor and advocate, owning the technical success strategy for named strategic accounts from signature through onboarding and beyond.
- Own long term technical success for strategic accounts by driving architectural direction, system evolution and platform integrity to deliver on client’s business objectives.
- Provide system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact.
- Develop and maintain forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives.
- Lead technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps.
- Scope and advise on client requests, translating requirements into clear technical designs and execution plans.
- Proactively identify technical risks and drive mitigation plans before issues become blockers.
- Maintain accurate technical documentation, including architecture, integration status, key decisions, and feature adoption.
Requirements
- 3+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
- Proven track record of independently managing enterprise or strategic accounts.
- Experience scoping complex solutions, guiding migrations, and driving platform adoption.
- Demonstrated ability to define and scale best practices across multiple accounts.
- Experience mentoring peers or junior team members.
Skills
- REST APIs
- System integrations
- SQL (PostgreSQL preferred)
- Backend languages (Node.js preferred)
- Web development fundamentals (JavaScript, HTML/CSS, React)
- Exceptional communication skills, able to present to executives as well as collaborate with client engineers.
Location
- Union Square, Manhattan
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $140,000 to $165,000
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- 16 weeks of paid parental leave for eligible new parents
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
About the Company
- Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits.
- More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
- Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.
- Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding.
- Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences.
Equal Opportunity
- Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
- We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.