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About the Role
The Business Banker performs intermediate duties supporting branch operations and financial services, including teller transactions, new account processing, assisting customers with account selection, cross-selling bank products, and maintaining customer relations.
Responsibilities
- Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
- Perform regular daily, weekly and monthly customer service duties.
- Maintain a cash drawer to process client transactions.
- Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
- Achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
- Assist consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
- Interview customers to obtain information; establish proper identification of new customers; determine need and extent of reference investigation.
- Assist management with business phone calls and client outreach as necessary to achieve budget goals.
- Prepare for audits.
- Alternate opening and closing branch with management.
- Maintain a working knowledge of the complete line of products and services offered. Takes responsibility to keep up to date and request assistance for further development needs.
- Perform all other duties assigned by management.
Requirements
- High School Diploma or GED
- Cash Handling Experience
- 1 Year Customer Service Experience
- Ability to maintain a positive and professional attitude at all times.
- Accurately count currency.
- Friendly and outgoing personality.
- Good customer service skills.
- Good decision making skills.
- Able to make quick informed decisions and seek assistance when needed.
- Team player and work well with co-workers and management.
- Ability to work with minimal supervision.
- High level of confidentiality.
- Access to customer's financial information, accounts, security procedures and closing procedures.
- High levels of internal & external contact with the public and departments.
Skills
- Teller transactional activity
- New account transactions
- Account opening, maintenance, and closing
- Branch clerical duties
- Customer relations
- New account desk operations
- Teller operations
- Safe deposit operations
- Sales techniques
- Currency counting
- Organization
- Ability to work at a fast pace
- Perform multi-tasks
- Knowledge of bank policies and procedures for the teller line & customer service
- Good judgment skills
- Ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace
Location
- Branch setting
Work Type
- Full-time
Experience Level
- 1 Year Customer Service Experience
- 2 Years Banking Experience
- 1 Year Sales Experience
Education Level
- High School Diploma or GED
- Associates Degree
About the Company
- Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity.
Equal Opportunity
- Will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
- Upon request, individuals with disabilities may be entitled to a reasonable accommodation.
- A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
- Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.