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About the Role
The Account Director will manage and build relationships with agency clients and partners, fostering an environment for the delivery of a strong, efficient, and creative product. This role oversees the smooth delivery of communication platforms and executions, with a focus on business acumen, mentorship, and growth within the financial sector.
Responsibilities
- Manage an Account Supervisor and their operations in partnership with a peer Account Director.
- Build strong client relationships and grow agency value with all clients.
- Provide strong leadership on creative development across various media, from concept to execution, in partnership with a Planner and Creative Director.
- Communicate and negotiate creative concepts and strategies clearly and convincingly with clients.
- Oversee the integrity of approved communication ideas across multi-media channels, including external agency relationships.
- Resolve issues collaboratively to build rapport and strengthen trust with client teams.
- Use proven skills to positively drive clients and the agency creatively and strategically.
- Ensure timely project completion for clients, on schedule and within budget.
- Oversee clients’ annual budgets, identify issues, and troubleshoot.
- Proactively identify client needs and unique business opportunities.
- Track and report hours.
- Manage upwards to the business lead.
- Provide feedback and counseling to account staff to help meet objectives and promote career growth.
- Occasional travel is required.
Requirements
- 6+ years of account management experience.
- Significant agency experience in client relationship management and team management.
- Collaborative and confident approach to creative projects.
- Excellent interpersonal abilities with an aptitude for developing and maintaining long-term business relationships.
- Accountability and a calm, confident presence.
- Strong listening skills and ability to read people and group dynamics.
- Knowledge of creative processes and production for integrated campaigns.
- Experience in lower funnel and digital-first/social-first productions (e.g., in-store, event collateral, acquisition banners).
- Track record of ensuring client retention and facilitating growth with large accounts.
- Experience in negotiation and meeting client requirements.
- Thorough understanding of budgeting and progress reports.
- Understanding of time tracking and hour reconciliation processes.
- Outstanding leadership skills and ability to motivate people.
- Strong understanding of various communication research approaches.
- Excellent written and oral communication skills.
- Keen attention to detail.
Skills
- Client relationship management
- Team management
- Creative development
- Negotiation
- Budgeting
- Project management
- Communication
- Leadership
- AI adoption
Location
- Toronto
Work Type
- Full-time
- Hybrid
Experience Level
- 6+ years
Salary/Compensations
- 100,000$ to 108,000$ per year
About the Company
- We’re a creative consultancy that puts creativity at the center of all our thinking, including strategic consulting, design and advertising, and product and service design.
- Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion.
- We believe that drawing on valuable perspectives and insights from our unique workforce allows us to continue sharing our best work with the world.
Equal Opportunity
- Leo Burnett Toronto is an equal opportunity employer with a strong commitment to diversity and inclusion.
- We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.
- Please contact our recruiter for any questions, accommodations or specific requests.