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About the Role
As a Visual Merchandiser, you will contribute to an inspiring customer experience by implementing visual standards and commercial excellence. You will be responsible for executing visual, commercial, and styling curation according to guidelines for the store, and use your trend and competitor awareness to coach the store team.
Responsibilities
- Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines.
- Represent yourself and the H&M Brand positively during customer interactions.
- Organize and plan workload according to store activation plan and adapt based on business needs.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities.
- Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, and budget.
- Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication.
- Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
- Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation.
- Share, inspire and educate store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, and in-store communication.
- Coach and develop the Store team's visual and commercial skills to secure high quality of product & commercial presentation.
- Support and develop daily routines and best practices for the Store team to ensure a consistent level of visual & commercial standard while maintaining customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize, provide, and carry out the visual & commercial upskilling for yourself and colleagues.
- Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion (store projects) needs.
- Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends.
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure clear trends and stories are created.
- Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience.
- Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement.
- Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines.
- Ensure all lighting is working correctly, aimed to highlight products and display forms in windows and throughout the store.
- Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
- Ensure store navigation is maintained and kept up to date according to latest guidelines and store layout.
- Ensure the store has enough quantities of sale and other activity including POS material according to local routines.
- Keep sales floor and back of house clean, organized, and safe according to local security guidelines.
Requirements
- Must be curious and creative; always looking for inspiration, proactive, solution focused, flexible, with effective communication skills to achieve results cross functionally.
- Individuals with fashion interests and leadership skills who can apply their visual and commercial experience working in a dynamic environment.
- Experience with being solution focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Know how to manage, follow-up and act on selling equation and weekly sales reports.
Skills
- Visual Merchandising
- Commercial Excellence
- Styling Curation
- Trend Awareness
- Competitor Awareness
- Customer Experience
- Sales Reporting
- Visual & Commercial Execution
- Fashion Trends
- Leadership Skills
- Communication Skills
- Problem Solving
- Flexibility
- Team Development
- Onboarding Training
Location
- Store
Work Type
- Hourly
Experience Level
- Visual Merchandiser
Salary/Compensations
- $18-$23 hourly
Benefits
- Staff discount card, usable on all H&M Group brands in stores and online.
- H&M Incentive Program – HIP.
- 25% Staff Discount
- Medical, Pharmacy Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday and Parental Pay
- 401K
- Commuter Benefits
- Health and Dependent Care FSA
- Additional Voluntary Benefits
About the Company
- H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Equal Opportunity
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We are an inclusive company where you’re encouraged to be yourself at work.
- We are committed to providing reasonable accommodations for applicants with disabilities.
- At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
- Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
- Hence all diversity dimensions are taken into consideration in our recruitment process.
- We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.