Bilingual Field Operations Specialist - Human Services Program - New York, New York
The Workforce Group · NY, US
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About the Role
The Workforce Group, a LEMOINE company, seeks qualified bilingual field professionals to support a federal human services program serving vulnerable populations. This role is field-based, involving in-person visits, residence verification, participant engagement support, and objective documentation in residential and community environments.
Responsibilities
- Conduct assigned in-person field visits within an assigned geographic region.
- Verify participant residency and accurately document findings.
- Observe and document general safety and wellness indicators using established program procedures.
- Identify and record relevant household and contact information per program protocols.
- Utilize approved tools, mobile technology, and secure systems for timely and accurate documentation.
- Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
- Conduct follow-up visits or address verification activities as required.
- Complete visit documentation, reports, and data entry in a timely and accurate manner.
- Identify and escalate safety concerns or reportable risks per established procedures.
- Maintain professionalism, confidentiality, and ethical standards.
- Protect sensitive participant, program, and government information.
- Follow all field safety, travel, communication, and situational awareness protocols.
- Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
- Participate in required training sessions, operational briefings, and team meetings.
- Travel domestically on short notice and frequently via air and/or ground transportation, including overnight travel.
- Stand and walk for extended periods on various surfaces.
- Perform additional duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum one (1) year of experience in field operations (e.g., human services, community outreach, case management, investigations, residential/community visits).
- Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
- Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
- Ability to work independently and exercise sound judgment in fast-paced field environments.
- Strong verbal and written communication skills.
- Ability to prepare accurate, objective, and timely documentation and reports.
- Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
- Strong problem-solving and situational awareness skills.
- Ability to carry required equipment and stand/walk for extended periods.
- Ability to complete required federal, client, and company training prior to assignment.
- Ability to pass and maintain a government security background investigation, including a favorable credit check.
- Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
- Must be authorized to work in the United States.
Skills
- Bilingual fluency in English and Spanish
- Trauma-informed care
- De-escalation
- Crisis response
- Mandated reporting
- Safety planning
- Situational awareness
- Problem-solving
- Independent work
- Documentation
- Communication
Location
- New York, New York and surrounding areas
Work Type
- Field-based
- Frequent travel required (75%–90%)
- Full-time
Experience Level
- Minimum 1 year of experience
Education Level
- High school diploma or equivalent
- Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field (strongly preferred)
About the Company
- The Workforce Group a LEMOINE company is a Great Place to Work® Certified company.
- We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.
Equal Opportunity
- We are an equal opportunity/affirmative action employer.
- All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.