Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Practice Coordinator 2 role.
Rezi rewrites your resume against UCSF's job description. Free.
Tailor your resume to this Practice Coordinator 2 role.
Rezi rewrites your resume against UCSF's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Practice Coordinator 2 posting at UCSF — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Practice Coordinator 2 posting at UCSF — free, in seconds.
About the Role
The Practice Coordinator (PC) serves as a key member of the administrative team and represents the practice as a welcoming and professional point of contact for patients, providers, and staff. The PC works closely with administrative, clinical, and management teams to support day-to-day practice operations, deliver excellent customer service, and assist with customer service recovery and intervention efforts.
Responsibilities
- Schedule and register new and established patients, procedures, tests, and surgical services using APeX/Cadence.
- Manage referrals, including referral workqueues, insurance verification, authorizations, and related documentation.
- Serve as a primary contact for patients, referring physicians, providers, and hospital departments.
- Manage APeX In-Baskets, CRM messages, telephone encounters, workqueues, MyChart communications, and patient correspondence.
- Support front desk and check-in functions, including patient registration, payment collection, kiosk assistance, and maintaining efficient clinic flow.
- Coordinate complex appointments involving multiple providers, specialties, procedures, and ancillary services.
- Obtain and document insurance and procedure authorizations and support revenue cycle activities as assigned.
- Provide administrative support to providers and clinical teams, including managing calendars, documentation, patient communications, and follow-up.
- Respond to patient inquiries and concerns using appropriate customer service and service recovery practices.
- Recognize urgent or complex patient needs and appropriately escalate issues to clinical staff or leadership.
- Maintain accurate and confidential patient records in accordance with HIPAA and UCSF policies.
- Participate in team meetings, training, performance improvement initiatives, and customer service programs.
- Provide coverage and support for team members as needed and adapt to changing practice priorities.
- Maintain a professional, welcoming, and patient-centered environment while adhering to UCSF PRIDE and AIDET standards.
Requirements
- High school diploma or equivalent with four years of related experience; or college degree with six months of related experience; or an equivalent combination of education and experience.
- Strong computer skills, including basic keyboarding and proficiency with Microsoft Office applications such as Outlook, Word, and Excel.
- Demonstrated ability to navigate multiple patient and computer systems.
- Strong administrative, organizational, and office coordination skills.
- Excellent customer service, communication, and interpersonal skills, both in person and over the telephone.
- Strong written communication skills, including the ability to compose, edit, and proof documents.
- Excellent problem-solving skills with the ability to analyze situations, prioritize workload, develop solutions, and make recommendations.
- Ability to exercise good judgment, work independently with minimal supervision, and manage deadlines in a fast-paced environment.
- Ability to work effectively with a diverse range of individuals and interact sensitively and professionally with patients.
- Basic math skills.
- Demonstrated knowledge of medical practice terminology.
- Ability to sit at a computer terminal and use telephone equipment for extended periods of time.
- Must successfully complete required fingerprinting and cash-collection approval protocols, if applicable.
- Healthcare experience, including medical, dental, or veterinary settings, with experience in one or more of the following: Patient scheduling, Insurance verification, Medical record data abstraction, Patient financial services.
- Experience with appointment, ancillary service, and/or surgical scheduling.
- Prior experience using Epic/APeX.
- Bilingual or multilingual skills, particularly Spanish, Cantonese, or Russian.
- Experience with referrals, authorizations, workqueues, telephone encounters, MyChart, patient messaging, and other electronic health record workflows.
Skills
- APeX/Cadence
- Microsoft Office
- Outlook
- Word
- Excel
- HIPAA
- UCSF PRIDE
- AIDET
- Epic/APeX
Location
- UCSF Medical Center
Work Type
- Temporary (6 months)
Experience Level
- Four years of related experience (with HS diploma)
- Six months of related experience (with college degree)
Education Level
- High school diploma or equivalent
- College degree
About the Company
- As a patient-focused organization, UCSF Medical Center is dedicated to enhancing the health and well-being of our community through patient care, research, and education.
- Success in this mission requires a culture of collaboration, excellence, leadership, and respect.
- UCSF Medical Center seeks faculty and staff who are committed to the core values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.