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About the Role
We are seeking Customer Support Specialists who are empathetic, accountable, and skilled problem-solvers to deliver seamless, human-centered customer experiences. This role is ideal for individuals who enjoy helping others, thrive in a fast-paced environment, and take pride in providing excellent service.
Responsibilities
- Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
- Resolve customer inquiries with accuracy, empathy, and efficiency
- Navigate multiple systems and tools to document interactions in real time
- Follow client protocols and maintain strict data privacy and compliance standards
- Contribute to a positive, accountable, and team-oriented remote environment
Requirements
- Minimum 2 years of call center customer service experience
- Strong communication and active listening skills
- Ability to work independently in a fully remote setting
- High attention to detail and comfort with technology
- Must provide a PC or Laptop running Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets)
- Must provide a USB Headset
- Must provide a Webcam
- Must have reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload)
- Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire
- Must remain within New York State while employed in this role
- Employment is contingent upon completion of required background and exclusion screenings
Skills
- Bilingual or multilingual candidates strongly encouraged
- Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian
Location
- New York State
- Remote
Work Type
- Full-Time
- Remote
Experience Level
- Minimum 2 years of call center customer service experience
Salary/Compensations
- $21.00 – $23.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Tiered PTO accrual (1 hour for every 30 hours worked per NY State law)
- Sick Time (up to 56 hours of paid sick leave)
- Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire)
- Employee Assistance Program (EAP) for mental health and counseling
- Monthly remote stipend ($50.00 for Full-Time, $25.00 for Part-Time, effective after 90 days)
About the Company
- For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences.
- A stable, growing company with over two decades of success.
- Supportive leadership and a culture that values your contributions.
- Meaningful work helping people navigate essential services.
Equal Opportunity
- We are an Equal Opportunity Employer and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, domestic violence victim status, military or veteran status, citizenship/immigration status (to the extent protected by law), or any other protected status under federal, New York State, or local law.