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About the Role

The Case Manager will perform initial assessments, provide ongoing supportive services both in the field and in the office, and maintain documentation requirements for justice-involved clients with histories of mental illness, substance use, and homelessness.

Responsibilities

Conduct intake needs assessments on clients eligible and accepted for housing services.
Create individualized service plans and Outcome Stars for each client.
Document all client services, including successful and unsuccessful outreach attempts.
Conduct crisis intervention with clients, as needed.
Assess client’s need for temporary rental subsidy and furniture/moving allowance.
Assist clients in obtaining all necessary documentation to facilitate benefits application process.
Assist clients with completion of and submitting client’s application to appropriate benefits provider agency (e.g., HRA, Social Security).
Act as a liaison to representatives of benefits administrations.
Act as liaison in conjunction with property management, between client and landlord, to mediate any landlord-tenant issues.
Provide ongoing counseling and supportive services needed to achieve goals stated in client service plan and Outcome Star.
Travel across the 5 boroughs on mass transportation as assigned and as needed to provide services to assigned participants.
Perform all other duties as assigned.

Requirements

Ability to oversee a caseload of 15 clients.
Ability to provide a collaborative assessment of needs, create and implement service plan, monitor progress and evaluate services provided to the individual client.
Proficient in Microsoft Excel, Word, and Outlook with a working knowledge of PowerPoint.
Excellent written and verbal communication skills.
Excellent interpersonal skills with ability to interact culturally, linguistically, and diplomatically with diverse internal and external individuals.
The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.
Physical ability to travel throughout the 5 boroughs via public transportation in accordance with client location(s).
Individuals must be able to climb several flights of stairs to perform home visits when needed.
Relevant personal experience is a plus.

Skills

Human Services
Working with special needs population
Working with special population
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Written communication
Verbal communication
Interpersonal skills

Location

Harlem, New York
New York, NY

Work Type

Full-Time
Regular

Experience Level

5 years of experience working with special needs population
8 years of experience working with special population
2 years of experience with the target population

Education Level

Associate’s Degree in Human Services
High School Diploma
Bachelor’s degree in Human Services

Salary/Compensations

$32.97 - $33.71 Hourly
$60,000 to $65,000 annually

About the Company

The Fortune Society is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.