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About the Role
The Customer Care Representative is a compassionate problem-solver with exceptional listening and communication skills, central to delivering a high-quality customer experience by providing thoughtful, efficient, and personalized support. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and is committed to resolving customer concerns with empathy and professionalism.
Responsibilities
- Actively listen to customers with patience and courtesy to fully understand their needs and concerns.
- Use available resources and troubleshooting techniques to deliver tailored solutions quickly and effectively.
- Foster strong customer relationships by being kind, responsive, and helpful in every interaction.
- Provide premium customer service through multiple channels, including phone, chat, email, and social media.
- Handle inquiries related to package logistics, returns, refunds, product details, and warranty support.
- Assist customers with website navigation, product selection, and general questions to ensure a seamless experience.
Requirements
- High School Diploma or equivalent
- Interpersonal skills
- Customer service experience
- Written and verbal communication
- Computer proficiency
Skills
- customer service
- customer support
- typing
- hospitality
- retail
- call center
- inbound call
- Interpersonal skills
- written and verbal communication
- computer proficiency
Location
- Austin, TX
Work Type
- Contract
- Remote
Experience Level
- Intermediate Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $16.50 - $16.50/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.