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About the Role
The Yardi Specialist, Property Management is responsible for support, initial input, training, and data integrity in Yardi for assigned properties. The role requires understanding of Yardi property management software and affordable housing property management, strong communication skills, and proficiency in Excel. Demonstrated training and/or customer support experience is a plus. An ability to work within a team structure and accept input from others is essential. Travel to assigned sites for training and support is required.
Responsibilities
- Provide oversight and training of the Yardi system under the direction of the Vice President of Property Management.
- Ensure data is correctly maintained in Yardi for assigned locations.
- Evaluate and test new Yardi modules and functionality for implementation.
- Troubleshoot Yardi application issues.
- Coordinate system corrections with Yardi technical support.
- Mentor, train, and support team members.
- Represent Property Management team on implementation projects impacting PM Staff, such as RentCafe and property websites.
- Support the setup of new properties in Yardi, including conversion from other systems, under the direction of the Vice President of Property Management.
- Assist with the setup and utilization of RentCafé and property websites via Yardi.
- Train staff on the utilization of RentCafe’.
- Travel to new properties as assigned and enter initial move-ins and tenant data.
- Enter and post payments to support property conversions and lease-ups until onsite staff is proficient.
- Provide in-person training with onsite teams on move-in processing and rent posting in Yardi.
- Review occupancy and delinquency reports for assigned properties before month-end closing.
- Provide recommendations for supporting the Yardi application.
- Provide recommendations regarding property and accounting staff training.
- Assist with tickets on the Yardi Support Help Desk as requested.
- Assist with customer response efforts on Zendesk as requested by the Yardi Systems Manager or Assistant Vice President of Systems and Technology.
- Ensure Property Management teams at assigned properties are successfully trained on Yardi for move-ins, payment entry, and posting.
- Ensure the first month’s reports for assigned properties accurately reflect all move-ins, charges, and payments.
- Assist with special projects as assigned by the Vice President of Property Management.
- Make recommendations to improve Yardi system utilization.
- Collaborate with the Yardi Systems Manager and Assistant Vice President of Systems and Technology for successful onboarding of new properties and software conversion.
Requirements
- Demonstrated experience/training/certification that provides the necessary skills to complete all tasks described in the job description, with or without reasonable accommodation.
- Working knowledge of accounting principles, accounting, AP and affordable housing property management programs, policies, and procedures.
- Strong time, organizational, accuracy, and project management skills.
- Ability to effectively assist and support others while contributing to the team’s success.
- Ability to read, understand, and effectively communicate complex technical information and ideas in writing to non-technical staff.
- Ability to listen to, understand, and speak so others can understand ideas and information presented verbally.
- Strong computer application and software skills in various accounting software systems, Yardi, Boston Post, and Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
- Ability to identify problems, analyze them, recommend options, and develop logical and workable solutions.
- Apply analytics, logic, and reasoning to identify strengths and weaknesses of alternative solutions, considering costs and benefits.
- Must have a valid California State Driver’s License and access to a vehicle for travel to sites.
- Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
- At least three years’ Yardi system experience.
- At least five years’ experience in multifamily housing.
Skills
- Yardi
- Excel
- Accounting principles
- Accounting
- AP
- Affordable housing property management
- Task Management
- Project Management
- Written Comprehension and Expression
- Oral Comprehension and Expression
- Computer Application and Software Skills
- Boston Post
- Microsoft Office
- WORD
- EXCEL
- OUTLOOK
- Problem Sensitivity
- Deductive Reasoning
- Independent judgment and decision making
- Analytics
- Logic
- Reasoning
- Communication
Location
- Assigned sites
Work Type
- Full-time
- Travel required
Experience Level
- At least three years’ Yardi system experience
- At least five years’ experience in multifamily housing
Benefits
- Medical, dental and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 80 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $100 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
About the Company
- The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector.
- We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.
Equal Opportunity
- The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.
- The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.