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About the Role

Canon ITS is seeking skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will respond to customer inquiries, resolve technical inkjet printer issues using a "first call resolution strategy," escalate cases, and follow up to ensure customer satisfaction.

Responsibilities

Provide positive and professional technical support to Canon customers via phone
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Interact with customers and team members simultaneously to expedite call resolution
Make prompt, accurate business decisions that mutually benefit the business and the customer
Document interactions and resolutions in our easy-to-use applications
Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Requirements

High school diploma or equivalent
Previous customer service or call center experience
Demonstrated knowledge of PC operating systems such as Windows and/or MAC
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
Keyboarding and MS Office proficiency
Ability to work independently and manage time effectively
Strong communicator with active listening skills and proficiency in English
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
Dependable, punctual, and consistent attendance is a must
A reliable high-speed internet connection and a workspace free from noise and distractions

Skills

PC operating systems (Windows, MAC)
Internet navigation
Instant messenger tools
Email
MS Office
Active listening
English proficiency
Multitasking
Prioritization
Navigating computer programs

Location

Remote
Florida
Georgia
Indiana
Iowa
Louisiana
New York
North Carolina
Ohio
Tennessee
Virginia

Work Type

Remote
Virtual

Education Level

High school diploma or equivalent

Salary/Compensations

$15.00 - $15.53 per hour, plus a shift differential

Benefits

Medical
Vision
Dental
Life insurance
Disability
Company-paid holidays
Paid time off (personal, vacation, sick time)
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts

About the Company

Canon Information Technology Services, Inc. has an energetic and diverse environment where employees can grow and develop their careers.

Equal Opportunity

Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.
Canon's policy is to recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.