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About the Role

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. This role also involves receiving and delivering guest orders and collecting payment.

Responsibilities

Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Be familiar with the organization and functions of the Restaurant(s), lounges, and Room Service.
Possess thorough knowledge of menus and current specials.
Service guests with all food and beverage requirements attentively, courteously, and efficiently.
Pre-bus all tables, removing soiled dishes after each course.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation and checklist.
Ensure tables and side stands are kept stocked, tidy, and clean.
Maintain beverage levels at least ¾ full (coffee, tea, soda, water, and lemonade).
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage, and promotional items to guests.
Be familiar with fire extinguishers, their locations, and proper usage.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Maintain a friendly and warm demeanor at all times.

Requirements

High School diploma or equivalent and/or experience in a hotel or related field preferred.
Ability to work flexible and long hours when required.
Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during the entire shift.
Ability to maneuver throughout the dining area while carrying full trays of food & beverages.
Ability to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Ability to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to understand and apply complex information from various sources to meet objectives.
Ability to cross-train in other hotel-related areas.
Ability to maintain confidentiality of information.
Ability to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Skills

Customer Service
Communication
POS System Operation
Cashiering
Upselling
Multitasking
Problem-Solving
Teamwork

Location

San Francisco, CA

Work Type

Hourly

Education Level

High School Diploma or equivalent

Benefits

Local 2 Union Benefits

About the Company

Highgate is a premier real estate investment and hospitality management company recognized as an innovator.
Highgate is a dominant player in U.S. gateway markets and has a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio exceeds $20B in aggregate asset value and generates over $5B in cumulative revenues.
The company provides expert guidance through all stages of the hospitality property cycle.
Highgate develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools.
The company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.