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About the Role
Senior Community Managers are responsible for the operations and profitability of the community, serving as the day-to-day point of contact for residents. They are on-call 24 hours a day and manage administrative activities, marketing, leasing, sales, property maintenance, budgeting, human resource management, and resident relations.
Responsibilities
- Market models, pre-owned, and brokered homes for sale, preparing necessary documents.
- Resolve complaints and respond to issues in a timely manner.
- Manage the rent collection process, including deposits and filing for delinquent debts.
- Handle delinquencies and approve eviction proceedings according to company policies.
- Monitor, code, and approve invoices for operating and sales-related expenses.
- Coordinate team member selection and development, ensuring policy compliance.
- Assist with developing and maintaining marketing strategies.
- Coordinate lease homes, including repairs, leasing activity, sales, refurbishments, and follow-up.
- Ensure compliance with federal, state, and local fair housing laws and community operations regulations.
- Initiate lease renewals and rent increase letters with timely distribution.
- Inspect and recommend purchase and renovation of used/repossessed homes.
- Prepare sites for home models and coordinate with maintenance for vacant site preparation.
- Handle onsite emergencies in accordance with standard operating procedures.
- Ensure compliance with safety policies and complete incident reports promptly.
- Maintain community appearance to company curb appeal standards.
- Assist with budget preparation and provide data for CapEx and expansion needs.
- Report deficiencies that could adversely affect community operations.
- Review and compile property accounting reports.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED required.
- Bachelor's Degree in Real Estate, Hospitality, or Business preferred.
- 4 years of property management experience, including 2 years of supervisory experience.
- 6 months of prior sales and leasing experience.
- General knowledge of maintenance.
- Demonstrated leadership abilities.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- Solid negotiation skills.
- Ability to thrive in a fast-paced environment.
- Working knowledge of basic accounting principles.
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
- Intermediate computer proficiency, including Microsoft Office Suite, email, and internet.
- Flexibility to respond to community needs during non-business hours.
- Ability to live on-site within the community (housing provided).
- Valid driver's license required.
Skills
- Leadership
- Organization
- Communication (Verbal and Written)
- Negotiation
- Sales
- Leasing
- Property Management
- Budgeting
- Human Resource Management
- Resident Relations
- Marketing
- Maintenance Knowledge
- Accounting Principles
- Fair Housing Laws
- Employment Law
- Microsoft Office Suite
- Internet
Location
- On-site (housing provided)
Work Type
- Full-time
- On-call
Experience Level
- Senior
- 4 years property management
- 2 years supervisory
- 6 months sales and leasing
Education Level
- High School Diploma or GED
- Bachelor's Degree (Preferred)
Benefits
- Comprehensive Medical and Prescription coverage with 4 plan options
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life, Accidental Death & Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program
- Vacation RV Site Discounts
- Team Member Perks & Discounts program
- Up to six weeks of paid parental leave
- Paid Time Off (holidays, vacation, personal, sick time, bereavement, jury duty pay)
About the Company
- Sun Communities is an industry-leading organization that challenges, inspires, rewards, and transforms its team members.
- They prioritize their team members, offering a collaborative and supportive work environment with learning and growth opportunities.
- They offer competitive compensation, advancement opportunities, paid time off, great benefits, and flexibility.