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About the Role
Guest Services Coordinators handle routine office work and administrative responsibilities at the resort, working closely with the RV Resort Manager and other team members.
Responsibilities
- Greet and establish rapport with guests, current and prospective residents.
- Field resort comments, suggestions, and complaints to the RV Resort Manager.
- Maintain the petty cash fund, ensuring to record expenditures in the proper accounts.
- Perform general administrative functions such as answering phones, typing, photocopying, faxing, and filing.
- Collect and post resident security deposits, processing fees, rent, and other miscellaneous fees.
- Prepare and distribute resort communications such as rule reminders and newsletters.
- Assist with accepting guest reservations in person and via phone.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Assist with planning and coordinating guest and resident relations events and activities.
- Assist with the preparation of marketing materials.
- Make collection calls for site rental payments and submit bad debt files to collections.
- Process resident move-ins and move-outs.
- Complete and maintain resort records, reports, and files.
- Refer sales prospects to management and enter prospect information into the property management/reservation system.
- Obtain approvals on prospective resident applications and track all approvals and denials.
- Assist prospective residents by checking Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
- Review and code invoices and other payables and submit to manager approval.
- Check guests in and out for their reservations.
- Field resort comments, suggestions, and complaints to resort leadership.
Requirements
- High School Diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using property management and/or reservation systems
- 6 months in hotel or resort front desk experience
- Strong customer service skills
- Excellent telephone skills
- Good problem solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
- Must have a valid driver's license
Skills
- Customer service
- Telephone skills
- Problem solving
- Microsoft Office Suite
- Data entry
- Property management systems
- Reservation systems
Location
- Resort
Work Type
- Full-time
Experience Level
- 2 years administrative experience
- 6 months property management/reservation system experience
- 6 months hotel/resort front desk experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $16-$17 per hour
Benefits
- Comprehensive Medical and Prescription coverage
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program
- Vacation RV Site Discounts
- Team Member Perks & Discounts program
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
About the Company
- Sun Outdoors is an industry-leading organization.
- We place a high priority on our team members.
- We offer great pay, advancement opportunities, paid time off, great benefits, and flexibility.