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About the Role
KLA is seeking a Customer Support Engineer (CSE) to support advanced Surfscan inspection systems at leading semiconductor manufacturing facilities. In this role, you will be a trusted technical expert, helping customers maximize equipment performance, improve productivity, and minimize downtime. Military veterans and transitioning service members with strong technical, mechanical, electronics, avionics, nuclear, radar, communications, or equipment maintenance experience are highly encouraged to apply.
Responsibilities
- Troubleshoot, diagnose, repair, and maintain highly sophisticated semiconductor equipment at customer sites.
- Perform board-level and system-level troubleshooting on advanced capital equipment.
- Partner with customers to resolve technical issues and improve system performance.
- Support equipment installations, upgrades, and modifications.
- Provide technical guidance and assistance to installation and service teams.
- Document service activities and collaborate with engineering teams to identify and resolve recurring issues.
- Prepare service reports and assist with customer quotations for labor, travel, and replacement parts.
- Help drive knowledge sharing and continuous improvement across the service organization.
- Work independently while collaborating closely with customers, peers, and management.
Requirements
- Bachelor's degree in Engineering, Electronics, Physics, Military Technical Training, or a related technical field, or equivalent hands-on experience.
- Strong troubleshooting skills involving electrical, electronic, electro-mechanical, mechanical, or semiconductor equipment.
- Experience diagnosing and repairing complex systems and equipment.
- Ability to work independently in dynamic customer environments.
- Strong communication and customer service skills.
- Willingness to work in semiconductor manufacturing and cleanroom environments.
- Ability to travel to customer sites as needed.
Skills
- Troubleshooting
- Technical support
- Equipment maintenance
- Electrical troubleshooting
- Electronic troubleshooting
- Electro-mechanical troubleshooting
- Mechanical troubleshooting
- Semiconductor equipment troubleshooting
- System diagnosis
- System repair
- Customer service
- Communication
Location
- Austin, Texas
Work Type
- Onsite
- Full-time
Experience Level
- Entry Level
- Experienced Professional
Education Level
- Bachelor's degree in Engineering, Electronics, Physics, Military Technical Training, or a related technical field, or equivalent hands-on experience.
Salary/Compensations
- $33.75 - $49.00 Per Hour
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Voluntary benefits
- 401(K) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities
- Financial planning benefits
- Wellness benefits
- Employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
About the Company
- We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
- From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.
- If you want to make electronics that push industries forward and make the world a better place, join us.
Equal Opportunity
- KLA is proud to be an Equal Opportunity Employer.
- We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
- For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.