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About the Role
The Event Analyst is a data-driven performer dedicated to producing high-level reports and delivering 5-star event services, resulting in absolute customer satisfaction. This position requires flexibility to manage event queue and ad-hoc requests from intake to final destination within Australia and New Zealand (ANZ), while assisting with operational support for the Real Estate & Workplace Services program (REWS). You will play a key role in the coordination of guest services and training for REWS, acting as an influential team player and solution-oriented professional who serves as the subject matter expert for everything related to events, guest services, REWS ticketing systems, reporting, data, administration and Slack.
Responsibilities
- Managing and coordinating all event and guest service requirements, ensuring timely responses within approved Service Level Agreements (SLAs) for ANZ tickets and programs are sent to accurate queues and REWS staff within the region
- Collecting and compiling event highlights for ANZ and collaborating with event analyst associates from Sydney and other regions for bi-weekly and ad-hoc reporting requests to assist the REWS team
- Overseeing and supporting ticketing requests and queries for Meetings & Events (M&E) and Tableau dashboards for ANZ, providing regular reporting and insights
- Conducting User Acceptance Testing (UAT) and providing training for the M&E team, including support for any enhancements and M&E app integrations
- Assisting with the development and implementation of new innovations, process improvements, and upgrades to existing event services
- Working closely with the global REWS teams, Event Management, and Event Program Leads to drive successful event execution in region
- Preparing qualitative and quantitative reporting for management and leadership using internal dashboards and data tools
Requirements
- High School Diploma or GED equivalent
- 1-3 years of experience in event planning, project management, hospitality, or related field.
- Experience in event operations and coordination
- Superior customer service skills with strong orientation to provide exceptional customer experience
- Strong written, verbal and interpersonal communication skills
- Proven ability to organize and coordinate multiple tasks efficiently
- Experience maintaining high standards for customer experience and brand representation
- Ability to work flexibly to manage event queues and ad-hoc requests
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- Salesforce
- Tableau dashboards
- Ticketing systems
- User Acceptance Testing (UAT) processes
- Data analysis and reporting tools
- Slack
- Collaboration platforms
- Service Level Agreements (SLAs)
- Best practices documentation
Location
- San Francisco, CA
Work Type
- On-site
Experience Level
- 1-3 years
Education Level
- High School Diploma or GED equivalent
Salary/Compensations
- 66,080.00 – 82,600.00 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.