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About the Role
The Audio Visual Technician will provide support for AV conference spaces and systems, ensuring their availability and functionality. This role involves rapid-response troubleshooting and delivering exceptional technical support for meetings, including those with C-level executives.
Responsibilities
- Provide white-glove technical support for internal, customer, and C-level executive meetings.
- Actively engage with clients under a hospitality mindset and framework.
- Proactively identify potential AV issues and provide client-centered solutions.
- Provide technical expertise for the deployment and operation of Crestron Flex and Polycom VTC codec.
- Monitor and manage the conference room booking system, assisting customers with alternative bookings.
- Review standard setup specifications for meetings and conferences.
- Contact clients to confirm proper setup of configurable rooms per specifications.
- Ensure cleanliness, comfortable temperature, and full functionality of conference rooms.
- Apply electronics troubleshooting skills to determine and localize problems.
- Maintain conference room standards for signage, equipment, and seating.
- Respond to client requests promptly with a service-oriented, friendly attitude.
- Ensure consumables are available for clients and raise equipment concerns proactively.
- Provide support for audio-video systems and media control systems.
- Troubleshoot and maintain audio/video devices and associated wiring.
- Perform routine and proactive testing to ensure equipment functionality before use.
- Conduct alignment and calibration procedures for audio and video devices.
- Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
- Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs.
- Engage in commissioning and programming tasks as required.
- Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service.
- Perform any other duties and tasks assigned with a positive, client-first approach.
Requirements
- 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center.
- 2+ years of experience with Microsoft Office in an office environment.
- Familiarity with integrated AV systems.
- Ability to learn new software as required for the position.
- Ability to work in a fast-paced environment with competing priorities.
- Must always maintain a professional appearance and demeanor.
- Experience with a hotel, corporate conference center, or large enterprise systems.
- Use of company phone to complete checklists and work orders.
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- Microsoft Teams
- Zoom
- WebEx
- Crestron Flex
- Polycom VTC codec
- Microsoft Office
- Integrated AV systems
- Electronics troubleshooting
- Audio-video systems
- Media control systems
- Audio/video devices
- Wiring
- Corrigo
- EMS
- CTS Certification
- Crestron Certification
- AMX Certification
- Extron Certification
- DSP Programming (BIAMP, QCS)
Location
- Austin, TX
Work Type
- On-site
- Full-time
Experience Level
- 2+ years experience
Education Level
- CTS Certification (preferred)
- Crestron, AMX, or Extron Certifications (preferred)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a better way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.