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About the Role

This field-based role is responsible for executing US Cardiac Rhythm Management (CRM) field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals. This position acts as a district liaison for inventory topics between field-based employees and the internal team, reporting to the US CRM Field Inventory Analyst organization. The individual must be analytical, results-oriented, and highly organized with the ability to multi-task and adapt to changing needs. The field inventory team will receive cross-training for the cardiovascular clinical specialist role and can transition into this role as part of the standard career path.

Responsibilities

Ensures that inventories are secure, properly identified and readily accessible to authorized personnel.
Maintains controls over various types of inventories (e.g., raw materials, subassemblies, finished goods).
Conducts physical inventory counts and reconciles results with inventory records.
Ensures that quantities of incoming and outgoing shipments are correct.
Conducts analyses of inventory levels and coordinates with production and sales requirements.
Daily engagement with multiple internal and external business partners to coordinate inventory strategies.
Support inventory repositioning for emergent case needs, filling order from field, short date management, stagnant inventory management, cycle count completion and correction of inventory accuracy issues.
Partner with field-based District Service Managers, Clinicals Specialist, Sales Reps and District Managers to ensure the right product is the right place at the right time helping to execute the perfect patient and customer experience through daily coverage logistics.
Coordinate and execute Phase-In and Phase-Out activities for product launches including coordinating with other Medtronic employees on collection and accessing accounts/hospitals to place and remove inventory while ensuring support documents are accurate.
Mobilize inventory for supply constraints within the assigned district.
Collaborate with internal team of Customer Care Supply Chain Analyst and Field Inventory Program Managers to accelerate shared business objectives focused on mobilizing inventory.
Build credibility, trust, and respect from internal and external customers.
Looks for win-win solutions to meet BU needs while also driving the Field Inventory strategies.
Review and analyze data and proactively elevates issues; partners with stakeholders to drive action appropriately.
Take initiative by not only identifying opportunities/issues but also developing business cases and alternatives.
Communicate and facilitate the execution of inventory management initiatives with sales teams.
Proactively monitor and maintain inventory levels at customer accounts.
Conduct cycle counts of inventory at customer accounts as needed.
Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units in alignment with internal process and procedure.
Assist with resolving discrepant inventory levels at customer accounts.
Educate customers on inventory management requirements including care and handling, inventory level maintenance, Use-by-Date reviews, order placement, returns, swap-outs, and other processes as required.
Maintain effective relationships with Customer Care Supply Chain and Customer service operations to insure effective fulfillment of customer orders.
Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS).
Provide regular on-call support for evenings and weekends when critical business needs arise.
Understands and adheres to FDA Regulations, quality and training requirements, SOPs, and Work Instructions—continually looking for opportunities to improve quality.
Stay current on internal training requirements and product knowledge.
Proactively propose ideas for process improvement and takes action to drive completion.
Meet deadlines and drive results; proactively communicate and reset expectations when timeline is not achievable.
Able to work flexible schedule as business needs dictate.

Requirements

Bachelor’s degree required
Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
High aptitude for problem solving and troubleshooting.
Excellent communication, interpersonal and customer service skills
Experience with inventory management within supply chain or distribution environment
Self-motivated; can work with minimal supervision remotely traveling to key customers.
Ability to participate in numerous tasks and work multiple projects in a fast-paced environment.
Ability to travel overnight on short notice as needed.
Interest and desire to grow into a clinical field-based role such as Clinical Specialist, Sales Rep, Field Inventory Analyst Manager, District Service Manager or District Sales Manager
Six Sigma Yellow, Green or Black Belt Certification
APICS CPIM/CSCP Certification
Strong analytical and problem-solving skills
Demonstrated negotiation/influence management skills--positively resolving conflict.
Demonstrated ability to communicate effectively and professionally (written and verbal)
Strong organizational and multi-tasking skills; Highly flexible to changing business needs.
Proven ability to produce consistent, detail oriented, high-quality work.
Ability to make sound decisions and drive action independently.
Ability to execute logically, calmly and efficiently in a chaotic and stressful environment.
Strong knowledge and understanding of supply chain-related regulatory requirements and ability to assess current procedures and resolve gaps.
Experience working in a regulated environment--ideally the medical device industry.
Proactively drives results.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Must have valid driver’s license with clean record and subject to regular driver’s license review for compliance purposes.

Skills

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Visio
Salesforce
mStar

Location

Rocky Mountain district (support)
Near Austin, TX (reside)

Work Type

Field-based
Remote
Local travel
Overnight travel
Occasional flight travel
Flexible schedule

Experience Level

Minimum of 2 years of relevant experience
Advanced degree with 0 years of experience

Education Level

Bachelor’s degree

Salary/Compensations

$67,200.00 - $100,800.00

Benefits

Medtronic Incentive Plan (MIP)
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.