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About the Role
The Bilingual Manager, Enterprise Onboarding PMO leads a team of Project Managers to ensure the streamlined and successful onboarding of new clients across GreenShield’s lines of business. This role is accountable for the overall delivery of the team’s projects, adherence to service delivery models and project governance guidelines, and contributes to the EOE transformation and strategic direction.
Responsibilities
- Guide the overall onboarding of new clients/partners to ensure desired outcomes are achieved through a high-performing team.
- Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs.
- Ensure the first impression is focused on client deliverables and expectations.
- Oversee project governance including controls, procedures, documentation-scope and project plan deliverables.
- Ensure the team has the right toolsets for performing the EO PMO function.
- Develop and lead change management and change request plans for large existing client amendments.
- Lead an Agile delivery model to support key value streams and initiatives.
- Champion and manage new and existing responsibilities, requests and projects.
- Define clear measurements of success with KPI reporting and insights on a regular basis.
- Oversee the portfolio of initiatives and report on status (including scope, budget, and timelines).
- Assume role as back-up to the Director.
- Build a team and approach dedicated to Client/Customer/Advisor satisfaction.
- Build and maintain strong relationships with key stakeholders.
- Monitor sales pipeline to forecast resource plans and coordinate with other impacted stakeholders.
- Deliver finalist presentations to stakeholders in a professional and polished manner.
- Manage expectations and competing priorities with various key groups.
- Lead the team while embracing GSC’s Mission, Vision, Values and demonstrate GSC Leadership Behaviors.
- Provide the team with support on issues and/or obstacles, potentially leading implementation projects.
- Develop the team through recruitment, orientation, training, coaching, and performance management.
- Strengthen employee engagement by deploying action plans.
- Monitor and manage productivity, team effectiveness and focus on continuous improvement by incorporating stakeholder feedback.
- Create clear measures of success for the team and members.
- Maintain a solid succession and cross-training plan for the team.
Requirements
- University Degree or equivalent work experience
- Project Management Professional (PMP) certification
- Demonstrated Management or Supervisory experience, 5+ years
- Expertise in group benefits administration and insurance and individual benefits, and / or related industries
- Superior project or program management experience
- Bilingualism is a must with knowledge of Quebec market
- PMO governance/framework- methodology, quality, risk mitigation and quality
- Industry foundational H & D Insurance background- group products/individual benefits, administration, PBM, Health or related industries
- Leadership and Performance Management
- Demonstrate strong leadership, negotiation and team building skills
- Excellent analytical, problem solving and decision-making skills
- Excellent communication, presentation, negotiation and interpersonal skills.
- Deliver Results against pre-defined success measures
- Collaborator/Relationship-builder
- Ability to multi-task and work under pressure
- Strong personal integrity and work ethic
- Embrace the corporate values of GSC
- Highly organized approach to their work.
- Solution oriented with strong technical skills
- Ability to get involved at a detailed level
- Some travel required
- Proficiency in English is required.
Skills
- Project Management
- Agile Delivery
- Change Management
- Risk Mitigation
- Client Onboarding
- Stakeholder Management
- Team Leadership
- Performance Management
- Negotiation
- Analytical Skills
- Problem Solving
- Communication
- Presentation Skills
- Interpersonal Skills
- Bilingualism
- Technical Skills
Location
- Canada
Work Type
- Full-time
- Hybrid
Experience Level
- Manager
- 5+ years of Management or Supervisory experience
Education Level
- University Degree or equivalent work experience
- Project Management Professional (PMP) certification
Salary/Compensations
- CAD $94,406.00 - 142,069.00
About the Company
- GreenShield is a proudly Canadian, national non-profit health care and insurance organization.
- Driven by the mission of Better Health for All.
- Believes health care is a right, not a privilege.
- Committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
- Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its integrated payer-provider model.
- As a non-profit social enterprise without shareholders, reinvests excess earnings to directly support underserved communities.
- GreenShield Cares positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
- Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management.
- Culture is where purpose meets passion and performance.
- Teams work as one to deliver meaningful, measurable impact.
- Believes a career should be meaningful.
- Culture is one where everyone's voice is heard and valued.
- Challenges the status quo.
- Believes the workplace should empower individuals.
- Provides a place to be inspired, challenged, and rewarded.
- Values growth, purpose, and making a difference together.
- Believes people are critical to overall success.
- Believes inclusivity makes the organization stronger, smarter, and more informed.
- Intentionally inclusive of diverse backgrounds, perspectives, and experiences.
Equal Opportunity
- GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
- Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.
- We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
- Please let us know of any accommodation through requestforaccommodation@greenshield.ca.
- Information received relating to accommodation will be addressed confidentially.