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About the Role

The Manager, Gift Processing is responsible for overseeing all Gift Processing staff across the country (not including Quebec), ensuring the accuracy, timeliness and consistency of donor data in the CRM, and overseeing the processing, receipting, acknowledgement and reconciliation of all gifts received.

Responsibilities

Oversees and manages all day-to-day activities, timelines and deliverables regarding data entry, gift processing and receipting.
Ensures compliance with data integrity and quality standards to ensure donor records are always up-to-date and accurate.
Completes data quality, clean-up and regular performance reports.
Evaluates ongoing staffing needs based on gift volumes to meet service level agreements.
Facilitates the appropriate storage and archiving of gift information.
Makes recommendations on the current data entry protocol and gift management processes to ensure consistency and improve efficiency in the management of donor data.
Supports the national finance team as needed with reconciliation and adjustments.
Supports the DAS team with system changes and upgrades.
Stays current on best practices as they relate to the field of data management.
Management, planning and follow-up of requests and projects from different CCS departments regarding gift processing and donor service tasks.
Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations.
Fosters a high-performance culture that leverages the unique talents and strengths of each member while encouraging their growth and development.
Recruits qualified staff to meet the department needs.
Manages and leads staff performance in relation to goals established for the department and for individual achievement.
Meets regularly with staff to review progress against plan.
Leads staff that work locally and remotely across the country and different time zones.
Champions CCS as a hero in the face of cancer.
Contributes to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Performs other duties as assigned.

Requirements

Completion of post-secondary education.
Three or more years of fundraising experience in data entry, donation processing and/or equivalent combination of education and related experience.
Demonstrated experience in a management/supervisory role with both local and remote staff members.
Excellent computer skills, proficiency in MS Office (Word/Excel/Outlook).
Proven experience in dealing with a high volume of work and competing priorities.
Highly organized with a strong attention to detail.
English is required.
French/Bilingualism (French/English) is an asset due to the organization’s nationwide operations.
For roles based in Quebec, French is required.
Knowledge of another language may be required depending on job responsibilities and business needs.

Skills

Salesforce
Luminate
CRM
Basic general accounting procedures
CRA tax receipting requirements
Strong oral and written communication skills

Location

Toronto, ON

Work Type

Hybrid Work
Contract

Experience Level

Manager
Supervisory

Education Level

Post-secondary education

Salary/Compensations

$71,000 - $81,000 CAD

Benefits

Paid parental leave
Family sick time
Health insurance

About the Company

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer.
Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all.
It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.
CCS provides impactful opportunities to transform the lives of Canadians affected by cancer.
We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us.
Our inspiring culture is rooted in our core values and commitment to meaningful change: COURAGEOUS UNITED CARING RIGOROUS.
At CCS, we celebrate individuality and the strength of diversity.
We are committed to fostering an inclusive and equitable workplace that empowers everyone.
We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization.
Together, we unite Canadians to shape the future of cancer care.

Equal Opportunity

CCS is dedicated to employment equity and encourages applications from all qualified candidates.
In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.
We want to make the interview process a great experience for you!
We are committed to transparency and, the responsible use of technology in our hiring process.
Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people.
We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values.