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About the Role
The Retail Team Lead will assist management in the operation of the Goodwill retail store, focusing on customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. They will lead a primary team, either the retail sales floor or the back-room production team, as assigned by the Retail General Manager.
Responsibilities
- Assist the store management team with the overall operation of the retail store when scheduled or assigned.
- Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
- Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
- Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.
Requirements
- At least 1 year of supervisory, leading a team, or equivalent experience.
- Work a flexible schedule in support of the store opening, production and closing operations.
- Ability to effectively communicate in English with customers and GCT associates.
- Keyholder responsibilities for open/closing securing the store as scheduled.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 30 pounds with or without a reasonable accommodation.
- Must be big joe certified to load and unload trailers.
- Regular, predictable attendance is required as business demands dictate.
- Employment is contingent upon the successful completion of a pre-employment background check.
Skills
- Customer service
- Recordkeeping
- Cash management
- Facility operation
- Communications
- Merchandising
- Production
- Inventory control
- Coaching
- Training
- English communication
Experience Level
- 1 year of supervisory, leading a team, or equivalent experience
About the Company
- Goodwill Central Texas is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.