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About the Role
Improve patient health through an innovative, patient-focused culture dedicated to making a difference in the communities served.
Responsibilities
- Perform confidential administrative, secretarial, and clerical duties to support the Department Manager and Administration Staff.
- Adhere to organizational policies, procedures, and standards.
- Participate in the department's performance improvement plan and attend committee meetings.
- Provide high-quality, confidential administrative support to assigned providers.
- Answer, screen, and triage telephone calls professionally and helpfully.
- Take detailed and accurate messages, ensuring timely follow-through.
- Type memoranda, reports, and correspondence accurately using necessary computer programs.
- Utilize IDX and Microsoft Outlook for managing provider schedules and scheduling patients.
- Maintain accurate provider calendars and coordinate related paperwork for meetings, time off, and travel.
- Process incoming correspondence in a timely and confidential manner.
- Prioritize work/projects, communicate task status, and complete work efficiently.
- Process clinical paperwork accurately with a maximum of three exceptions per year.
- Provide additional administrative support as needed to ensure quality operations.
- Schedule outpatient appointments via telephone, reminder lists, and bump lists, ensuring demographic information is confirmed.
- Perform advanced scheduling functions, including master scheduling edits.
- Cross-train in appropriate scheduling and reception functions.
- Initiate and coordinate the scheduling of procedures and related appointments.
- Communicate with departments to coordinate appointments for diagnostic testing.
- Collect and record information for diagnostic testing authorizations, including ICD-9 codes and historical data.
- Promote quality healthcare through continuous learning, communication, and teamwork.
- Resolve problems and make decisions within the scope of authority.
- Provide support and cross-coverage for other staff as needed.
- Maintain a professional appearance and behavior.
- Ensure the confidentiality of protected health information and patient privacy rights.
- Discuss patient care issues privately and read medical documentation on a need-to-know basis.
- Receive requests and schedule appointments according to departmental guidelines.
- Serve as a liaison between the Department and health insurance plans during the review process.
- Act as a point of contact for patient concerns and complaints, referring unresolved issues to supervisors.
- Communicate care plans and scheduled appointments to patients/families.
- Train and serve as a preceptor for new staff.
- Maintain competency in required programs, including clinical information systems and office automation.
- Attend required in-services and identify needs for computer training.
- Attend staff meetings and review minutes of missed meetings.
- Maintain job-specific knowledge and proficiency in areas such as FSC, scheduling, and charge coding.
- Maintain knowledge of Bassett FSC’s and local carrier’s medical coverage policies.
Requirements
- At least 3 years of departmental administrative assistant experience required.
- Bachelor's degree may be substituted for one year of work experience.
Skills
- Accuracy
- Attention to Detail
- Communication
- Conflict Resolution
- Creative Thinking
- Critical Thinking
- Interacting with People
- Maintain Confidentiality
- Maintain Files
- Office Administration
- Reliability
- Time Management
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High School or GED
- Administrative Assistant Training or AAS degree
- Bachelor's degree
Salary/Compensations
- USD $21.96/Hr. - USD $32.95/Hr.
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
About the Company
- Bassett Healthcare Network is committed to improving patient health through an innovative, patient-focused culture.
- Dedicated to making a difference in the communities served.
- Committed to helping the population achieve optimum health and enjoy the best quality of life.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.