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About the Role

Raymour & Flanigan is a long-term, privately held company that invests in its associates' future success. We recognize and appreciate all of our team members' hard work and dedication.

Responsibilities

Schedule and confirm customer repair service calls.
Coordinate and communicate with repair technicians.
Work independently to resolve customer service issues.
Adhere to proper warranty and protection guidelines.
Serve as a liaison between customers and repair technicians.
Complete reports and other tasks/assignments as required.
Perform additional functions as assigned by management.

Requirements

Excellent listening skills.
Ability to work independently and with a team.
Excellent phone etiquette.
Interpersonal skills.
Strong computer skills.
Excellent time management.
Ability to work independently.
Ability to multi-task.
Customer service skills.
Experience in a fast-paced environment.
Prior call center experience is preferable.
Prior dispatcher experience is preferable.
High School Diploma or equivalent.
Ability to work day, night, and weekend hours.
Must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Skills

Listening skills
Phone etiquette
Interpersonal skills
Computer skills
Time management
Ability to work independently
Multi-tasking
Customer service

Work Type

Full-time

Education Level

High School Diploma or equivalent

About the Company

Raymour & Flanigan proudly supports a drug and smoke free work environment.
We are currently unable to offer visa sponsorship for this position.

Equal Opportunity

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.