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About the Role

A team-minded and solution-orientated leader with expert communication skills who will provide support to the Housekeeping team. A detail-oriented professional who aims to constantly improve guest and employee experience and exceed operational and financial goals.

Responsibilities

Encourages a team-minded culture and serves as a role model.
Conducts orientation and in-service training on company policies, OSHA standards, guest satisfaction, and equipment usage.
Coaches and provides feedback to the housekeeping team, encouraging a growth mindset.
Creates weekly schedules for the housekeeping team and manages payroll processes.
Establishes housekeeping standards and procedures, maintaining knowledge of OSHA standards.
Upholds high standards of cleanliness, safety, and conduct, making recommendations for service/efficiency improvements.
Inspects guest rooms, corridors, laundry, restrooms, and public areas.
Inspects vacant rooms, verifies status, and updates the team on discrepant rooms.
Examines the building to determine repair/replacement needs for furniture, equipment, and décor, making recommendations to management.
Investigates housekeeping service and equipment complaints and takes corrective action.
Records data including work assignments, personnel actions, time cards, and periodic reports.
Manages housekeeping inventory, including purchasing, re-ordering, and maintaining supplies.
Attends staff meetings representing the guest and employee voice.

Requirements

1-3 years of management experience in hotel housekeeping, luxury properties preferred.
Experience with the NY Local 6 Union.
Thorough understanding of Forbes Travel Guide and its standards.
Ability to lift and carry 50 pounds.
Ability to frequently bend, stoop, kneel, and stand throughout the shift.
Schedule flexibility to meet the demands of a 24-hour operation.
Maintain a high standard of personal appearance and grooming.
Maintain regular attendance in compliance with hotel needs.
Attend all hotel-required meetings and trainings.
Ability to maintain confidentiality of sensitive guest and colleague information.

Skills

Strong interpersonal skills and leadership experience.
Attentive, friendly, courteous, and service-oriented approach to all encounters.
Proactive approach to problem resolution, including anticipating, preventing, identifying, and solving issues.
Ability to contribute to short-term and long-term problem solving.
Establishes close working relationships with other departments for cohesive operation.
Ability to multitask and prioritize department functions for maximum efficiency and effectiveness.
Outstanding communication skills.
Understanding of Microsoft Office (Excel, Word, Email).

Location

Williamsburg

Work Type

Full-time

Experience Level

1-3 years management experience

Salary/Compensations

$70,000

About the Company

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience.
Offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort.
Prides itself on offering warm hospitality to all.
Promotes a culture of respect, diversity, career growth and fun.

Equal Opportunity

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
We participate in E-Verify.