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About the Role
The Assistant Program Director assists the Program Director in overseeing and managing shelter sites within an assigned region. This role provides leadership in directing services and support to clients and staff, ensuring social services and operational procedures are followed, and seeking improvements.
Responsibilities
- Oversee housing team while providing motivational, strength-based supervision to ensure quarterly placement targets are met.
- Identify, collaborate, and foster long term relationships with realtors and property managers to locate and retain housing for families in temporary shelter.
- Monitor participants’ compliance with locating, obtaining, and retaining suitable housing.
- Facilitate case conferences and ensure Social Service Supervisors and Case Managers develop individualized housing and service plans, including paths to housing stability.
- Promote linkage with other service providers that will help participants secure the resources needed to obtain and maintain permanent housing.
- Provide individual and group supervision to Social Service Supervisors, Case Managers and Housing Specialists.
- Review housing packages for consistency and accuracy prior to submitting to DHS for review/approval.
- Review and ensures proper documentation in CARES, including progress notes, Shelter Assessments, Service Plans and Case Conferences.
- Monitor and document staff and client compliance with CRF, DHS and OTDA policies and procedures.
- Conduct periodic internal file reviews and implement Quality Assurance measures to ensure compliance with CRF, DHS and OTDA standards.
- Maintain case and agency paperwork according to CRF, DHS and OTDA standards.
- Monitor client databases; ensure timely entry of data according to CRF, DHS and OTDA.
- Evaluate staff work, complete performance evaluations to assess compliance with mandates.
- Initiate disciplinary/corrective action when needed.
- Attend Family Team Conferences, Elevated Risk Conferences and Child Safety Conferences to maintain case focus and direction; facilitates conferences as needed.
- Attend all required DHS meetings.
- Report serious incidents to DHS Serious Incident Hotline in a timely manner and in accordance with DHS/OTDA mandates.
- Ensure all incidents are documented in CARES and submitted to DHS for review/approval as prescribed by DHS.
- Support the Program Director in overall management of the program.
- Assist with compilation and/or distribution DHS Demographics, Exit, PA engagement and School Attendance reports.
- Distribute relevant and pertinent data to all staff lines as needed.
- Ensure reports are completed and submitted to DHS in a timely manner.
- Represent region on DHS conference calls as needed.
- In the absence of the Program Director, assumes roles and responsibilities of the Program Director.
Requirements
- At least three (3) years of organizational and supervisory experience working in the field of social service, housing or emergency shelter.
- Experience with single and/or multi-problem families desirable.
- Ability to think and act calmly in emergency situations.
- Ability to work with a team.
- Attention to detail and problem-solving skills.
- Strong organizational skills with ability to manage tasks efficiently.
- Excellent time management skills with ability to prioritize assignments.
- Excellent analytical, evaluative, and human service management skills.
- Excellent written and oral communication, organizational, supervisory, and leadership skills.
- Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment.
- Must be adept and comfortable with crisis management.
- Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect.
- Ability to work effectively with a wide range of community-based providers.
- Working knowledge of Case Management theories and approaches.
- Knowledge of community health services, social service support agencies and networks.
- Familiarity with DHS and OTDA social service documentation policies and procedures.
- Critical thinking, analytical and problem-solving skills as well as resourcefulness.
- High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases.
- Demonstrated knowledge of and proficiency in CARES.
- Travel required.
- May be required to work long hours and a varied schedule.
- Lifting and moving objects weighing up to 30 pounds several times a week.
- Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Motivational, strength-based supervision
- Collaboration
- Relationship building
- Monitoring compliance
- Case conferencing
- Service planning
- Resource linkage
- Individual and group supervision
- Documentation review
- Quality Assurance
- Data entry
- Performance evaluation
- Disciplinary action
- Crisis management
- Computer proficiency in Word and Excel
- Bilingual in Spanish preferred
Location
- Assigned region
Work Type
- Full-time
- Varied schedule
Experience Level
- 3 years of organizational and supervisory experience
Education Level
- Bachelor’s degree in Social Work or related field
About the Company
- Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.