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About the Role
As a Front Desk Concierge at Skin Vitality, you will be the first point of contact for patients, setting the tone for their experience. Your role is crucial in creating a welcoming, seamless, and memorable visit, embodying the warmth and professionalism of Canada's leading provider of medical aesthetic treatments.
Responsibilities
- Welcome every patient with warmth, enthusiasm, and professionalism.
- Answer incoming calls with confidence while providing exceptional customer service.
- Schedule appointments efficiently and keep busy clinics running smoothly.
- Guide patients through the check-in and check-out process.
- Process payments and maintain accurate patient information.
- Collaborate closely with physicians, nurses, and clinic teams to ensure appointments stay on schedule.
- Help maintain a beautiful, organized, and welcoming clinic environment.
- Build lasting relationships by making every patient feel valued and cared for.
Requirements
- Has a genuine passion for customer service.
- Loves meeting and helping people.
- Brings positive energy to everything they do.
- Is organized, dependable, and detail-oriented.
- Thrives in a busy, fast-paced environment.
- Can confidently manage multiple priorities while maintaining professionalism.
- Communicates exceptionally well in person, over the phone, and by email.
- Learns quickly and enjoys working as part of a collaborative team.
- Takes pride in creating unforgettable first impressions.
- Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset.
- Be available to work a variety of shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
- Be comfortable travelling between our London & area clinics as business needs require.
Skills
- Customer service
- Communication
- Organization
- Detail-oriented
- Professionalism
- Collaboration
Location
- London & area clinics
Work Type
- Full-time
- In-person
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive training and ongoing professional development
- Career advancement opportunities across our growing organization
- A supportive, collaborative team environment
- A dynamic workplace where every day brings new opportunities
- The satisfaction of helping people look and feel their absolute best
About the Company
- Skin Vitality is Canada's leading provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt NEO®, Morpheus8®, and many of today's most advanced aesthetic treatments.
- With 14 clinics across Ontario and thousands of loyal patients, we're proud to offer an exciting workplace where passionate people build rewarding, long-term careers.