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About the Role
Box is seeking a Business Systems Analyst III (Marketing Systems) to own and scale critical Marketing technology platforms, primarily focusing on Iterable and TrustArc. This role partners with Marketing Operations to deliver scalable, compliant, and data-driven solutions supporting Box’s go-to-market strategy. The BSA III will independently drive initiatives, act as a subject matter expert, and advise business stakeholders, influencing the marketing systems roadmap and balancing operational support with strategic goals.
Responsibilities
- Serve as the primary BSA owner for Marketing platforms, with deep ownership of Iterable and TrustArc
- Partner with Marketing Operations to provide consultative guidance on system capabilities, limitations, and best practices
- Independently lead end-to-end delivery of marketing technology initiatives, including discovery, requirements definition, backlog management, UAT coordination, and go-live readiness
- Translate complex marketing, data, and compliance requirements into clear functional specifications and user stories
- Design and support data integrations and pipelines using SnapLogic, collaborating closely with Engineering and Data teams
- Use SQL to analyze data, validate integrations, troubleshoot issues, and support marketing reporting and segmentation needs
- Evaluate current-state processes, perform fit-gap analysis, and recommend scalable, compliant marketing solutions
- Collaborate in an agile delivery model with Enterprise Systems, Engineering, Data, and external vendors to ensure high-quality outcomes
- Manage and prioritize run-the-business work, including enhancements, defects, and operational issues
- Contribute to the Marketing Systems roadmap, providing input on effort estimation, dependencies, and delivery sequencing
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field
- 3+ years of Business Systems Analyst experience supporting enterprise applications
- Experience with Marketo, including marketing automation, campaign management, and Salesforce integration
- Strong hands-on experience with Iterable, including campaigns, journeys, segmentation, data ingestion, and integrations
- Experience supporting TrustArc or similar consent and privacy platforms in a marketing or data environment
- Proven experience with SnapLogic, including designing, supporting, or troubleshooting integration pipelines
- Strong SQL skills for data analysis, validation, and issue resolution
- Solid understanding of lifecycle marketing, customer engagement, and marketing automation workflows
- Demonstrated ability to independently own techno-functional deliverables across analysis, design, testing, and deployment
- Strong stakeholder management and communication skills
- Experience with additional MarTech, cloud computing or CDP platforms such as GCP, Segment, Marketo
- Familiarity with event-based tracking, customer data platforms, and downstream analytics
- Experience in a SaaS, B2B, or high-growth technology environment
Skills
- Iterable
- TrustArc
- SnapLogic
- SQL
- Marketo
- Salesforce integration
- Marketing automation
- Campaign management
- Lifecycle marketing
- Customer engagement
- Agile delivery model
- GCP
- Segment
- CDP platforms
- Event-based tracking
Location
- Redwood City, CA
Work Type
- Hybrid
Experience Level
- 3+ years of Business Systems Analyst experience
- Senior
Education Level
- Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field
Salary/Compensations
- $11,700—$140,000 USD
- $117,000—$140,000 USD
Benefits
- Equity
- Benefits
About the Company
- Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- We help companies thrive in the new AI-first era of business.
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
- Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
- We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- Box lives its values, with community and in-person collaboration being a core part of our culture.
- Box is committed to fair and equitable compensation practices.
- Box is committed to fair and equitable compensation practices.
- Box is committed to fair and equitable compensation practices.
- Box is committed to fair and equitable compensation practices.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
- Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.
- Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
- In accordance with OFCCP compliance, here is the Pay Transparency Provision.
- In accordance with OFCCP compliance, here is the Pay Transparency Provision.
- In accordance with OFCCP compliance, here is the Pay Transparency Provision.
- In accordance with OFCCP compliance, here is the Pay Transparency Provision.