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About the Role
Rose Associates is seeking a dedicated and detail-oriented Assistant Community Manager to support the Community Manager in day-to-day operations, resident relations, and administrative tasks for their multifamily properties.
Responsibilities
- Address resident requests, complaints, and inquiries.
- Liaise between ownership and residents, including drafting and distributing resident communications.
- Foster positive relationships among residents, management, and building staff.
- Analyze income and expense patterns, budget forecasting, and process accounts payable and receivable.
- Maintain office files and manage office supplies inventory.
- Monitor storage, bicycle, and fitness agreements for compliance.
- Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
- Assist in regular community inspections and coordinate Move In/Move Out schedule.
- Collect insurance certificates and process Move Out Reports and security deposit refunds.
- Assist with data entry in the online work order system.
- Support Resident Manager with post-move out walk-throughs.
- Collaborate with property management and maintenance on renovations or CapEx projects.
- Obtain vendor estimates and review contracts.
- Provide recommendations for modifications and coordinate vendors for repairs.
- Conduct leasing demonstrations and monitor new and renewal leases.
- Process lease administration paperwork and enter information into property management systems.
- Assist in the lease enforcement process, including reviewing applications and conducting inspections.
- Maintain competitive marketplace intelligence.
- Supervise programs for resident retention.
- Collaborate with internal departments on resident retention programs.
- Be available for after-hours emergencies.
- Ensure proper insurance requirements are met.
- Report liability and property incidents to upper management.
- Submit necessary paperwork for incidents.
- Be present on-site and able to move throughout the building.
- Perform duties outside of normal responsibilities as needed.
Requirements
- Minimum of 3 years of multifamily leasing and/or assistant community management experience.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
- Work authorization required.
- Must be available to work weekends (Saturdays and Sundays).
Skills
- Proficiency in navigating computers and community management software.
- Microsoft Office
- iLuvLeasing
- On-Site
- Elise AI
- RentCafe
- Yardi
- Technical knowledge of building operations and maintenance.
- Understanding of marketing trends, budgeting, and reporting.
- Exceptional communication skills.
Location
- New York City
Work Type
- On-site
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor’s degree in business, marketing, real estate, or finance preferred.
Salary/Compensations
- $80,000 - $90,000
Benefits
- Full benefits packages available.
- Significant incentive pay available.
About the Company
- Rose Associates is a recognized market leader in multifamily and mixed-use real estate.
- Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston.
- Our services span development, construction, property and asset management, leasing, marketing and accounting/financial operations.
- We partner with private owners and institutional investors globally.
- Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
- A woman-owned business led by CEO Amy Rose.
- Committed to a corporate culture of belonging and inclusion.
- Expanding across the Northeast.
- Providing opportunity for team members to grow their careers in an environment of respect and support.
Equal Opportunity
- We are committed to a corporate culture of belonging and inclusion that is widely admired in the industry.
- As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support.