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About the Role

Toys"R"Us is seeking a Store Manager to lead the team at our Westchester location. The ideal candidate will embody the brand's values and be committed to providing a positive, memorable, and fun experience for all customers and associates. This role involves managing daily operations, developing the team, achieving sales targets, and acting as a liaison between customers and various Home Office functions.

Responsibilities

Inspire and motivate the team by illustrating a clear vision of the customer experience and the teamwork required to deliver it.
Embrace new products with a positive attitude and develop a store culture of excitement, enthusiasm, and product knowledge.
Coach team members in anticipating customer needs, encouraging purchases, and creating a fun store atmosphere.
Cultivate a strong partnership with the visual merchandising team and flawlessly execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain an associate team capable of delivering sales targets while maintaining a cheerful, stimulating environment.
Provide and communicate clear expectations of Toys"R"Us standards, including customer experience, visual merchandising, and operational execution.
Develop a store culture of continuous growth and accountability and encourage personal development.
Hold associates accountable for demonstrating customer-centric selling behaviors and for individual sales contributions/total store performance.
Deliver training and constructive feedback in a timely manner.
Deliver mid-year and annual reviews for all employees, discussing strengths and opportunities.
Build team morale by celebrating successes.
Establish strategic plans to generate sales and drive increases in KPIs.
Analyze KPIs to make real-time business decisions.
Establish in-store event micro-goals and assess sales and traffic impact and ROI of events in partnership with Home Office.
Quantitatively link the consistent delivery of the customer experience to the achievement of sales goals.
Ensure the team has all the information they need to create a captivating in-store experience that will result in sales.
Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset.
Ensure all associates remain updated on company policies and store promotions and are competent in maximizing resources to improve customer and associate experiences.
Evaluate store sales, staffing, and payroll budgets and ensure day-to-day operations and schedules align to meet business needs and deliver the Toys"R"Us customer experience.
Protect company assets through loss prevention training and maintaining loss prevention protocols.
Maintain safety standards.
Follow company policies.
Manage store supply inventory.

Requirements

BA, BS or Associate’s degree required.
Minimum 2 years of experience in retail, hospitality, or event execution management, or primary/secondary education teaching.
Self-motivated, accountable, responsible, and open to feedback.
Proven successful experience as a retail store manager with a sales focus.
A solution-oriented leader with a sense of innovation and curiosity.
Knowledge in retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention is preferred.
Experience in behavioral coaching, conflict management, training, and development is a plus.
Proficient computer skills (e.g., Microsoft Office). POS experience preferred.
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised, associates are customer-focused, and the store atmosphere is reflective of Toys"R"Us.
Attention to detail.
Self-motivated, passionate about the work, lead with optimism and a solution-oriented mindset.
Ability to see, speak clearly, touch, hear/listen, use fingers and hands (repetitive motion), dexterity, climb, push/pull, lift up to 30 pounds, carry up to 30 pounds, move distances within and between locations/offices, and stand for long periods of time.
Ability to read simple and complex texts, write simple and complex texts, use basic math skills, analyze/comprehend, use judgment/make decisions, and perform clerical tasks.
Ability to work shifts, work alone, work with others, have verbal contact with others, have face-to-face contact, work inside, and work in noisy environments with electrical equipment, high places, moving objects, dirt/dust.

Skills

Customer experience
Teamwork
Product knowledge
Sales
Visual merchandising
Marketing strategies
Recruiting
Hiring
Training
Retention
Operational execution
Leadership
Accountability
Performance management
Sales analysis
Key Performance Indicators (KPIs)
Event planning
Return on Investment (ROI) analysis
Loss prevention
Safety standards
Inventory management
Microsoft Office
Point of Sale (POS) systems

Location

Westchester

Work Type

Full-time

Experience Level

Minimum 2 years experience in retail, hospitality, or event execution management, or teaching
Proven successful experience as a retail store manager

Education Level

BA, BS or Associate’s degree

About the Company

Toys"R"Us is a beloved brand known all around the world with over 70 years of history as the toy authority.
Our new vision looks beyond traditional retail for a re-imagined, immersive experience for kids of all ages.
We're looking beyond traditional retail, stretching beyond our roots and paving the way for a whole new way to play.
Our team strives for success through trust, collaboration, and empowerment.
We are inspired by learning, listening, and sharing.
We LOVE to play!

Equal Opportunity

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.