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About the Role

The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Responsibilities

Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop scope of work for projects and review estimates.
Negotiate customer and/or client approval of project scope and estimate.
Schedule crews and resources to provide service on active projects.
Coordinate and oversee the production of services with crews and subcontractors.
Document and/or review job file to support the services provided.
Maintain communication with internal and external stakeholders.
Manage production expenses.
Manage equipment and materials (assets).
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Requirements

MUST have Water and Fire Damage Remediation Experience.
Effective written and oral communication
Intermediate math skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Water damage restoration: 3 years (Required)
Driver's License (Required)

Skills

Water damage restoration
IICRC Certification

Location

In person

Work Type

Full-time
On call
Overtime
Weekends as needed

Experience Level

3 years (Required)

Education Level

High school diploma/GED

Salary/Compensations

Competitive salary based on experience.

Benefits

Free uniforms
Health insurance
Paid time off
Training & development
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Vision insurance

About the Company

SERVPRO of Northwest Brooklyn Production Manager
Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new production manager. As a new production manager at SERVPRO of Northern Staten Island, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

Equal Opportunity

SERVPRO of NW Brooklyn is an EEO M/F/D/V employer.